Client Onboarding Senior Associate

Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The impact you will have in this role:

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.  

Role Summary

As a Client Integration Onboarding Senior Associate you'll work directly with clients and collaborate across Sales, Product, Technology and Operations to deliver successful implementations. You'll own client engagements from discovery and solution design through testing, go-live and transition to support.

This role is ideal for someone who enjoys bringing together financial markets, technology, project delivery and client relationships to solve real business problems.

Your Primary Responsibilities:

• Lead client implementations from initial discovery through go-live.
• Act as a trusted point of contact for clients, understanding their business and technical requirements.
• Manage project plans, milestones, risks and dependencies across multiple engagements.
• Partner with Sales and Relationship Management during pre-sales discussions, workshops and solution presentations.
• Work with Product and Technology teams to develop practical, scalable solutions.
• Support client testing, troubleshoot implementation issues and coordinate production readiness.
• Drive issues to resolution and ensure a smooth transition to Operations and Production Support.
• Identify opportunities to improve our products, processes and overall client experience.

**NOTE:  The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor's degree preferred or equivalent experience
• 5+ years of relevant experience, ideally within financial services, capital markets, fintech or financial technology.

Talents Needed For Success:

• Experience delivering client implementations, integrations or complex onboarding projects.
• Understanding of institutional trade flows, trade processing and/or post-trade services.
• Strong project management and business analysis skills.
• Confidence working with both business and technical stakeholders.
• Ability to understand complex problems and turn them into practical solutions.
• Strong client-facing communication, presentation and relationship-management skills.
• Ability to work independently while managing multiple priorities and projects.
• Experience with financial technology integrations, data flows, APIs, messaging or connectivity.
• PMP, PRINCE2 or equivalent project management certification.
• Proficiency in another European language.

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.