Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Shift4 Integration team is responsible for helping our customers develop and implement their designed payment solutions.
Responsibilities will include:
- Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications.
- Answer questions and guide customers (typically via Slack) during their implementation process.
- Troubleshoot reported technical issues or difficulties, identify the root-cause and provide solutions (including debugging of programming codes).
- Take ownership of any reported errors/bugs until a satisfactory resolution is achieved.
- Proactively monitor the client’s development progress and document all activities until the project is completed.
- Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
- Monitor and support the customer as they transition to the live payment processing environment.
- Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.
- Plus any other ad-hoc duties that may be required by the management team.
The ideal candidate will bring:
- Previous experience in a customer service / technical support/testing role would be considered an asset.
- Have good interpersonal skills for building relationships with colleagues at all levels.
- Be technical minded and be able to problem-solve.
- Be able to prioritise and multitask whilst delivering high-quality standards.
- Be fluent in English, both written & spoken.
Compensation:
Shift4 applies a structured, market-informed approach to compensation.
Salary ranges are developed based on objective, gender-neutral criteria, such as internal job levels, scope of responsibilities, and external market data. The range listed for this position reflects the expected hiring range for qualified candidates and corresponds to the level and requirements of the role.
Actual compensation may vary depending on various factors, such as experience, skills, qualifications, work location, and market conditions. Shift4’s compensation structures are subject to periodic review and ongoing alignment across regions. Additional components such as variable remuneration or other benefits may also apply based on eligibility and role type.
Salary Range: € 26,000 - € 30,500
Benefits for working for Shift4:
Join Shift4 and enjoy a work environment that prioritizes flexibility and well-being. We embrace a hybrid working model, offering our team the flexibility to balance time between remote work and our modern, welcoming offices located in the heart of Valletta, Malta's historic capital.
Our standard remuneration package is comprehensive, including private health, dental, and life insurance, as well as parking allowance, preferential home rates, and a company pension plan (with APS). We are committed to supporting our employees' well-being through our Mental Health Program, family-friendly measures, an equipped canteen with free breakfast, and exciting company events.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
