Client Manager

Education

Education Level

Education Details

Req

Pref

And/Or

X

A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

Experience

Req

Pref

A minimum of 5 years' progressive experience in a related field

Other Work Experience

•             5+ years Account Management experience in a relevant industry with large commercial or enterprise customers.

•             2+ years of experience managing/leading a sales book of business

Knowledge, Skills, and Abilities

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Relationship Management (requirement: supporting) - Builds relationships with key individuals within the team, department, and organization.

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Account Development (requirement: developing) - Builds relationships with customer account team, including key buyers/decision makers. Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account. Understands and reports a customer’s business issues through appropriate organization channels.

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Account Planning (requirement: supporting) - Completes and manages dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritizes time based on the account’s value for the organization or likelihood of success.

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Negotiation and Influence (requirement: developing) - Exchanges information in straightforward situations to gain other’s support. Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties. Assists in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications not reaching an agreement.

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Market and Product Communication (requirement: supporting) - Demonstrates a comprehensive understanding of product components, design, features and benefits when communicating product features and brand’s benefits.

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Value Analysis (requirement - supporting) - Delivers requested detailed information about the uses and values of the company’s products/offerings.

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Building a Business Case (requirement - supporting) - Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues). Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need. Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.

Organization

Business Unit:

Global Service Providers

Job Summary

The Client Manager will sell broad technical services, solutions and products to our customers within the local market. Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping. The Client Manager will team with local Engineers and Architects, as well as experts to truly provide expertise and value. The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting edge technologies.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

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Position WWT capabilities and service offerings with client business and technology objectives.

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Manages one or more Accounts in a specific area.

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Acts in a consultative fashion and is regarded by the customers and partners (OEMs).

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Effective at working with cross functional teams to develop business relevant solutions for our customers and partners.

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Develop and execute account strategy.

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Lead high impact team of inside sales, technology specialists, and consultants.

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Create and drive sales campaigns from discovery to close.

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Build and maintain relationships with C-level executives and decision-making leaders at targeted clients.

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Manage a pipeline of opportunities and forecast accurately.