Client Engagement Manager

Are you our “TYPE”? 

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.   

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. 

The Client Engagement Manager serves as the primary  post-sales delivery leader and client liaison. Partnering with a team of Operation Specialists, this role will align delivery with client expectations, help drive commercial outcomes and identify growth opportunities. 

Reporting in to the Director, Services, the Client Engagement Manager will act as a strategic advisor to understand client needs, bridge sales and implementation with commercial responsibility. This role will be expected to travel within Europe/US from time to time. 

This is a high-impact role at the heart of how Monotype delivers value to its clients. If you're someone who thrives at the intersection of strategy, delivery, and client relationships, and you want to do that work at a company with a genuinely unique creative legacy - we'd love to hear from you! 

 Key Responsibilities:​ 

• Delivery Leader: Lead and participate directly in client-facing work, including discovery interviews, compliance assessments, and font asset audits, ensuring high-quality execution across implementation engagements. 

• Commercial accountability: Own the financial health of your account portfolio, managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy  
   

• Strategic partnership: Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement. 

• Delivery coordination: Oversee delivery across multiple customers and concurrent workstreams, manage escalations and ensure quality outcomes that align with internal SLAs  

• Sales bridge: Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable. 
   

• Growth and retention: Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions. 

​Skills/Experience: 

• Proven experience in client delivery, ideally in a professional services environment 

• Strong problem solving and analytical skills 

• Proven leadership experience, or mentoring experience 

• Demonstrated strength in client relationship management, including leading QBRs and navigating escalations 

• Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution 

• Excellent presentation skills, ability to present in front of internal and external stakeholders 

• Familiarity with creative services, brand identity workflows, or digital asset management is a plus. You'll be working at the intersection of design, technology, and enterprise brand.