Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
We are currently recruiting for a Client Engagement Coordinator to join our team.
You will support the Market Success Business Lines Benefit, Mobility, and Pay with various administrative duties. Including client operational engagement and reporting across all aspects of the Edenred PayTech services.
This role will require you to be proactive in identifying and implementing areas for improvement to the service, in line with Edenred PayTech principles and core values.
Relationship Management is a key part of this role and the Client Engagement Coordinator will need to develop and maintain strong working relationships with internal teams at Edenred PayTech, customers and third parties.
Role and Responsibilities:
- Admin Tasks
- Being the point of contact for customers and internal teams on all queries
- Operational service reviews & capacity planning
- Working effectively with our stakeholders
- Drive process improvement and efficiency internally and with the client
- Develop strong understanding of client programmes and ensure appropriate documentation is in place and maintained to support the relationship.
- Regular review and prioritisation of client tickets
- Support the operations team in the resolution of incidents, including any additional communication to clients if applicable.
- Identify and implement process improvements for Market Success and our customers
Skills and Experience:
- Strong Communication skills – both written and verbal
- Experience in customer-facing role
- Ability to analyse data - Attention to detail essential
- Self-motivator who can work in a fast-paced environment with a can-do attitude
- Sound working knowledge of MS Office
- Process Improvement
- Product and Technical Understanding to be able to respond directly to client technical queries
- Willingness to get involved in detail and resolve until completion
- Adapt to change
Desirable
- Experience/knowledge within the pre-paid card industry
- PowerPoint and Excel Experience
Employee Benefits:
- 25 days annual leave plus Bank Holidays (or equivalent for shift roles)
- Company sick pay & Income protection
- Life insurance (4x salary)
- 2 x Wellbeing Employee Assistance Programs for staff and family members with Metlife and AIG.
- PPS Plus employee saving platform
- EDU digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
- Defined Contribution Personal Pension Scheme with Aviva – employer 6% with minimum employee contribution 3%.
- Discretionary bonus scheme based on company and personal performance
- Holiday trading scheme (buy or sell up to 5 days)
- Medical & international travel cover with AXA PPP
- Subsidised gym membership or £20 monthly gym allowance
- Employee referral bonus scheme
- Interest free travel loan for bus and rail
- Cycle to Work scheme
Diversity:
Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
Apply now and Vibe with Us!
Top Skills
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe.
Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
