The Claims Operations Trainee Analyst will support the P&C Claims Operations team in delivering a range of operational, process enhancement, and technology-related initiatives, in addition to supporting regular and ad-hoc business as usual tasks.
Working closely with colleagues across Claims, Operations, and IT, the role holder will contribute to improving operational effectiveness, reinforcing consistency in processes, and supporting the deployment of tools and reporting capabilities.
The position provides exposure to key transformation initiatives while supporting the efficient day-to-day running of the Claims Operations function.
ResponsibilitiesProcess Optimisation & Operational Effectiveness:
Review existing claims processes to improve efficiency, consistency, and effectiveness.
Identify enhancement areas and support structured process evolution.
Analyse cross-team operational processes to streamline activities, remove inefficiencies, and promote best practice adoption.
Develop clear and structured process frameworks to support consistency and scalability across the organisation.
Operational Coordination & Governance:
Assess and document key operational processes across stakeholder teams, including dependencies and critical milestones
Assist in coordinating cross-team activities to ensure consistent execution of operational tasks.
Contribute to improving governance, transparency, and control within Claims Operations processes.
Technology, Data & Reporting:
Contribute to monitoring and production of regular reports, coordinating with claim handlers as necessary.
Support ad-hoc requests for data and analysis
Support requirements gathering, testing, and implementation of Claims reporting dashboards developed in Power BI.
Assist in rolling out Claims KPIs to the business via Power BI dashboards and support adoption across teams.
Support the establishment and monitoring of intra-team Service Level Agreements (SLAs).
Assist in embedding dashboard usage across Claims and wider business teams.
Contribute to strategic initiatives including the Claims Hub platform and the adoption of data capture and AI tools.
Support management in monitoring work allocation using reporting tools.
Collaboration, Tools & Knowledge Management:
Expand and manage Claims Operations SharePoint content to improve usability.
Seek opportunities to leverage collaborative tools, such as Power Apps, to enhance and strengthen processes which span multiple teams.
Work closely with stakeholders to ensure adoption of tools and processes.
Required experience & competencies
Strong verbal and written communication skills - able to build good working relationships and communicate confidently with colleagues across different teams, locations, and time zones.
- Excellent organisational skills.
- Strong analytical mindset.
- Advanced Excel skills (essential), including pivot tables, lookups and data structuring; Power BI desirable.
- Interest in operations, data and technology.
- Proactive and self-motivated.
- Ability to work independently and in a team.
- Strong documentation and presentation skills.
Required Education
- Educated to a minimum of A Level standard (or equivalent)
- Degree desirable but not essential
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
SCOR London, England Office
31 Lime Street, London, England, United Kingdom
