Leads the Claims Governance audit team, overseeing claims audit plans, workflows, quality, accuracy, and regulatory compliance. Supervises, coaches, and evaluates Claims Auditors; conducts calibration, performance reviews, and one-to-ones. Identifies systemic errors, leakage, and customer detriment, while producing clear audit findings and reports aligned with strategic objectives. Requires extensive motor claims knowledge, people management experience, stakeholder influence, and experience designing and delivering audit programs.
We are currently looking for a Lead Auditor within our Claims Governance team. The purpose of the role is to oversee the quality, accuracy and regulatory compliance of claims operations by leading a team of Claims Auditors. This role is responsible for executing the Claims audit plan, supervising day to day audit workflows, mentoring audit staff, and identifying systemic errors, leakage, and customer detriment. The role acts as Line Manager for Claims Auditors and Claims Audit Controller
Role: Claims Lead Auditor
Location: Liverpool or Sevenoaks with hybrid
Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm
Salary: £43,500 to £50,000 Plus up to 10% performance related bonus per annum, once established within your role.
What you'll be doing:
- Supervise, coach and evaluate the claims audit team, ensuring timely production of findings and reports
- Conduct regular calibration within the team to ensure consistency
- Conduct performance evaluations, regular 121s and all aspects of people management
What we’re looking for:
- Ability to build strong relationships with stakeholders and positively influence leaders through a culture of openness, trust, and respect to achieve optimum performance
- Extensive knowledge of Motor Claims, including claims handling experience in several disciplines, customer, third party property damage, credit hire, personal injury
- Experienced people manager
- Experience of planning, building and delivering an audit programme
- Skilled in producing clear concise reports with findings that are aligned to strategic direction and core values.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
Benefits:
- 🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 🧠 24/7 mental health support & free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
- 🎉 Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- 🧠 Mindful Employer – championing mental health and wellbeing
- ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited – supporting every stage of life
- 🎖️ Armed Forces Covenant signatory – honouring those who serve
- 🎖️ Armed Forces Defence employer recognition scheme - Supporting those who serve
- 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development – proud to be investing in people’s future
- 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
🌍 Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
💬 We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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