Job Title: Claims Commercial Manager – Third Party
Location: Leicester, London or Bexhill
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We have an exciting opportunity for an ambitious Commercial Manager to join our TPPD Claims team to deliver the execution of our commercial and trading strategy.
You’ll be an expert in your area, driving commercial leading change and improvement through varied trading levers. You’ll have a tangible impact to the business by delivering indemnity savings and optimising our claims spend, supporting our transformation into a best-in-class claims function.
Job details – you’ll need to have demonstrable experience in:
Supporting the delivery of our Third Party/TPPD strategy to maximise commercial outcomes
Driving data-led performance improvement opportunities, working across our matric (including Commercial, Supplier Management, Engineering, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes
Managing contractual relationships with external suppliers to achieve excellent commercial and customer outcomes
Managing risk and business continuity within the department, developing appropriate strategies to mitigate threats
Owning the commercial performance of a key component of claims
Identifying trading performance improvement opportunities
Essential skills/experience:
Claims/insurance experience is highly beneficial or commercial management experience from other regulated industries such as financial services, energy etc.
Proven commercial and analytical ability – able to understand how data drives the best decision-making and able to translate complex data into a logical and structured way, explaining to technical and non-technical stakeholders
Comfortable with innovation and disruption in an ever evolving industry – able to demonstrate how you’ve driven performance in a similar role
Strong leadership skills – able to coach, mentor and develop more junior team members
The interview process
Recruiter intro/screening call
1st stage interview with our Head of Commercial
2nd interview with another member of our senior leadership team
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and £5k car allowance you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Hastings Direct London, England Office
Landmark, 78 Cannon Street, London, United Kingdom, EC4N 6HL
