The City Manager leads and oversees all operational aspects of city activities, focusing on sales, compliance, team management, and performance metrics to ensure departmental efficiency and revenue growth.
The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city. This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.
Roles and Responsibilities
1. City Operations & Leadership
- Provide leadership and oversight for all functional teams within the city.
- Ensure seamless coordination across departments to achieve operational efficiency.
- Translate company strategy into executable city-level plans.
- Monitor daily operations and resolve cross-functional challenges.
- Act as the company’s representative for city-level engagements and partnerships.
2. Revenue, Portfolio & Risk Management
- Oversee city sales operations to drive lead generation
- Ensure adherence to approved acquisition processes, pricing models, and risk policies.
- Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
- Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
- Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
- Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.
3. Operations, Recovery & Asset Management
- Oversee station officers and recovery operations to maintain portfolio quality.
- Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
- Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
- Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
- Minimise asset downtime and operational disruptions across the city.
4. People Leadership, Administration & Compliance
- Lead and coordinate city-level administrative and facility operations.
- Ensure accurate record-keeping, reporting, and operational documentation.
- Manage, coach, and develop team leads and staff across all functional areas.
- Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
- Ensure adequate staffing levels and support onboarding of new hires.
- Promote compliance with company policies, ethical standards, and operational procedures across all teams.
- Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.
5. Financial & Performance Management
- Own city-level budgets and cost control initiatives.
- Monitor revenue, expenses, and profitability for the city.
- Track KPIs across teams under the city.
- Prepare and submit periodic performance and operational reports.
Requirements
Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.
Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
Proven experience managing multi-functional teams.
Strong understanding of sales operations, credit risk, collections, and asset management.
Key Skills
Strong leadership and people management skills
Excellent operational and analytical capability
Ability to manage risk and enforce compliance
Strong stakeholder management and communication skills
Problem-solving and decision-making ability
High level of integrity and accountability
KPIs
City revenue and portfolio growth
Sales target achievement rate
Portfolio at risk (PAR) and delinquency rate
Recovery success rate
Asset utilisation and downtime
Operational cost efficiency
Customer satisfaction scores
Compliance and audit outcomes
Benefits
- You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
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