Leads hotel stewarding operations, including inventory control, sanitation compliance, food service equipment maintenance, cost management, staff scheduling, coaching, evaluations, and regulatory compliance. The role supports seamless service delivery and exceptional guest experiences while maintaining health, safety, hygiene, and alcohol-awareness standards.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the steward teams and ensure seamless operations to deliver exceptional guest experiences. As a Chief Steward, you’re not just supporting strategic oversight of all stewarding operations across the property – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Support inventory control: Assist with daily coordination, distribution, storage and maintenance of essential items – including china, glassware, linen, and silver – ensuring accuracy and availability for all operations
- Monitor sanitation standards: Assist in implementing and overseeing sanitation procedures to ensure compliance with health and safety regulations
- Oversee equipment maintenance: Assist in securing, maintaining, and ensuring the functionality of food service equipment
- Assist with cost management: Track expenses and identify cost-saving opportunities to support departmental efficiency and profitability
- Support team performance and development: Assist with day-to-day team oversight, scheduling shifts, coaching and professional development, conducting evaluations, and recognizing achievements
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school diploma or equivalent.
- Minimum 5 years’ experience in a 5-star hotel, with at least 1 year as Assistant Chief Steward in an international brand.
- Strong leadership, organizational, and supervisory skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Word and Excel.
- Knowledge of HACCP and hygiene standards.
- Ability to work independently and under pressure in a fast-paced environment.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton London, England Office
London, United Kingdom
Hilton Watford, England Office
Maple Court Central Park, Reeds Crescent, Watford, United Kingdom, WD24 4QQ
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