Supports Cash Operations change governance by maintaining portfolio artifacts, preparing executive reporting, coordinating governance forums, tracking risks and dependencies, and driving actions to closure. The role partners across teams to improve governance processes, standardize change activities, enhance reporting tools, and apply automation. It also provides project management, business analysis, communications, documentation, and stakeholder coordination support.
Make change easier to see, manage, and deliver. In this role, you will help teams align on priorities, surface risks early, and close actions with discipline. You will translate complex portfolio information into clear, executive-ready updates. You will also help improve the tools and routines that keep work moving efficiently and with strong controls.
As a Change Governance and Portfolio Reporting Senior Associate in Cash Operations Change and Transformation, you will support a governance framework that provides an end-to-end view of initiatives, decisions, risks, and dependencies. You will help produce executive-ready reporting and partner with stakeholders to drive actions to closure. You will also contribute to improving governance processes and tooling, including responsible use of automation where appropriate.
Job responsibilities
- Support the day-to-day operation of the established Cash Operations change governance model, ensuring a consolidated view of change across Global Cash Operations.
- Maintain portfolio artifacts (e.g., initiative inventory, milestones, RAID logs, dependencies, decision logs), ensuring accuracy, timeliness, and clear ownership.
- Prepare materials for governance forums (working groups, portfolio reviews, steering), capturing decisions, actions, and follow-ups to closure.
- Help ensure roles and responsibilities are clear and consistently applied across stakeholders, reinforcing accountability and execution efficiency.
- Support standardization of common change activities (e.g., intake information quality, readiness checklists, post-implementation practices, evidence discipline).
- Deliver executive-ready portfolio reporting and materials (dashboards, reports, presentations) covering progress, health, milestones, and risks/issues/dependencies; surface trends, decisions, and escalations via standard templates/routines.
- Provide responsive ad-hoc project management and business analysis support, translating complex information into clear narratives using strong Excel/PowerPoint skills.
- Partner with stakeholders to project-manage workstreams end-to-end, driving next steps, dependencies, and actions to closure.
- Identify key business risks and drive resolution of mitigating controls with relevant partners.
- Enhance governance tooling and processes—including AI/automation to streamline intake, automate tracking, and improve transparency and reporting efficiency.
- Coordinate team communications/activities (e.g., town halls, strategy sessions) and maintain documentation on collaboration sites (e.g., SharePoint).
Required qualifications, capabilities and skills
- Experience (or strong demonstrated capability) in business management, change governance, PMO, transformation, operations, or equivalent.
- Strong organizational skills with the ability to manage multiple priorities, maintain detailed trackers, and drive follow-through.
- Excellent communication skills (written and verbal) with the ability to create clear, executive-ready updates.
- Analytical mindset and comfort working with data to produce insights (Excel/Sheets and PowerPoint skills expected).
- Collaborative approach with the ability to influence across teams without direct authority.
Preferred qualifications, capabilities and skills
- Experience in cash operations, payments, transaction banking operations, or similar large-scale operational environments.
- Familiarity with common delivery tooling (e.g., Jira/Confluence or equivalent) and basic understanding of delivery lifecycles.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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