Change and Deployment Manager

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About this opportunity

• Experienced Change and Deployment Manager to govern and coordinate network changes across Core, RAN, Transmission and other network domains.
• Role combining change & deployment management to govern network changes process and ensure successful execution of activities during maintenance windows in a rotational working model.
• Use Ericsson CS/PS Core Network background to coordinate changes across domains so they are assessed, approved, implemented, monitored and verified with minimal risk and service impact.

What you will do

• Govern Core Network change requests from assessment and scheduling through approval, implementation, verification and closure.
• Review proposed changes, including scope, affected nodes and services, risk and impact, method of procedure, rollback plan, checks and expected KPI and alarm impact.
• Manage and coordinate maintenance windows covering CS, PS, IMS/VoLTE, signaling and virtualized Core Network elements.
• Coordinate execution with operations centers, engineering, project teams, implementation teams, vendors and customer stakeholders.
• Follow implementation progress and decide on continuation, rollback, escalation or maintenance-window extension when needed.
• Ensure active monitoring of Core alarms, signaling, service KPIs and traffic behavior throughout implementation and verification.
• Support troubleshooting of unexpected service degradation or network impact using strong Core Network knowledge.
• Review failed or rolled-back activities, lead or coordinate post-implementation reviews and identify preventive and improvement actions.
• Prepare maintenance-window reports covering successful, failed, rolled-back, delayed, extended and service-impacting activities.
• Attend daily sync meetings and present maintenance-window performance, major technical observations, incidents, pending actions and upcoming risks.
• Drive improvement in change success rate, first-time-right implementation and reduction of change-related incidents.

You will bring

• Bachelor's degree in Telecommunications, Electronics, Electrical Engineering, or equivalent.
• 3+ years of experience in Telecom Core Network operations, including hands-on Ericsson CS/PS troubleshooting experience.
• Strong hands-on O&M and troubleshooting experience across CS and/or PS Core Networks.
• Strong experience with Ericsson Voice Core nodes such as MSC, MGW, STP, UDC, APG, and related platforms.
• Hands-on second-level operational/troubleshooting experience in Packet Core, including MME, SGSN, GGSN and PGW.
• In-depth understanding of CS Core, IMS and VoLTE call flows.
• Clear understanding of 2G/3G/4G Core Network architecture, signaling flows, interfaces, and service dependencies.
• Strong knowledge of Core protocols including SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP and Diameter.
• Ability to analyze network impact using alarms, signaling traces, logs, KPIs and traffic behavior.
• Good understanding of Virtualization, Cloud NFVI and NFVO; experience with virtualized/cloud-native Core environments is highly preferred.
• Experience with Change Management, maintenance-window coordination, risk assessment, rollback management, CAB and PIR.
• Previous experience in NOC, Managed Services or multi-vendor Telecom Operations is highly preferred.
• Good understanding of ITIL and eTOM frameworks, with knowledge of Ericsson Operations Engine (EOE) processes and ways of working is preferred.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 789057