How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
Flexible shifts – pick up shifts based on your availability, around your other commitments
Competitive pay – Earn up to £12.71 per hour plus service charge, with opportunities to grow your career with Hilton.
Instant pay access - the ability to instantly withdraw up to 40% of earned wages
Free meals on duty – Helping you stay energised throughout your shift.
Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.
Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
*Benefits availability may vary depending on Team Member location and terms and conditions of employment.
Here's what you'll do during a typical day:
· Supporting the Food & Beverage team when the business requires, you will be fully trained in both departments.
· Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
· Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
· Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
· Strive to achieve departmental targets
· Comply with hotel security, fire regulations and all health and safety legislation
· Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
QualificationsWhat It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About UsHilton London, England Office
London, United Kingdom
Hilton Watford, England Office
Maple Court Central Park, Reeds Crescent, Watford, United Kingdom, WD24 4QQ
