Business Support Manager - GCOO Executive Office

End Date

Thursday 06 March 2025

Salary Range

£68,202 - £75,780

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Job Description Summary

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Job Description

JOB TITLE: Business Support Manager – GCOO Executive Office

SALARY: £68,202 - £75,780

LOCATION(S): London

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London Office and given the nature of the role some travel alongside the Group COO is also likely

About this opportunity…

We have an exciting opportunity to join the Group COO office as a Business Support Manager! You'll play a key role, working alongside the Chief of Staff and another Business Support Managers to provide support to the Group COO across a variety of tasks.
We operate in a fast paced and complex environment, so you'll have the opportunity to balance challenging demands in a pressurised environment. You'll need a precise eye for detail, outstanding written and verbal communication skills, and the ability to build strong working relationships.
We enable the reliable delivery of a number of activities across a wide range of confidential topics. As such, this role may require additional vetting checks.

About us…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

Here’s how you’ll make a difference…

You’ll ensure the integrity and timeliness of inputs to and actions from Board and Group-level committees through to closure. You'll also take the lead on coordinating, requesting, preparing and reviewing briefings from areas within the division for use by the Group COO in Executive level meetings and committees. Working closely with the wider leadership team, you’ll ensure timely inputs are received and then use these to set out clear analysis and recommendations.

Organisation, prioritisation and a healthy dose of influencing are core aspects of the job. As a team, we lead on the timely creation of the agenda and content for key inputs such as the Board Performance Report, Group COO Leadership meetings and key engagement activity such as All Colleague Calls and regular visits to our Platform teams and key hub sites. The role-holder will play a key part in this activity. We're looking for someone who can develop effective relationships with the support teams of other Group Executive Committee and Group COO Leadership team members, working together to identify opportunities that may improve business performance.

Role and responsibilities…

• Secretariat to a number of regular meetings, opportunity to play a leading role in team communication events.

• Ensuring we are working seamlessly as a COO function, fostering a culture of collaboration, openness, and innovation – spotting the gaps and calling it out, putting in place processes to improve

• Support review and preparation of analysis and recommendations on key papers, owning follow up on areas for further development

• Ensure integrity and quality of updates shared with Group and Board committees

• Work with the Comms and engagement teams to implement an engaging communications plan, promoting the business with colleagues and building brand advocacy

• Assist with preparation for engagement with key external partners including regulators, industry peers and government – bringing together relevant perspectives from across the business to ensure focused, outcome orientated, meetings.

• Working with the relevant specialists, ensure compliance with the Group’s policies and procedures, along with relevant regulatory requirements.

What we need from you…

• Very strong organisational skills to track timely and accurate delivery of regular reports, committee papers and other ad hoc information.

• Ability to multi-task and prioritise work, resilient to a highly dynamic environment.

• Advanced writing and presentation preparation skills.

• Strong analytical skills and attention to detail; ability to synthesise a broad range of sources of data and consolidate these into clear and concise briefing documents and recommendations.

• Confidence in own ability and judgement.

• Natural communicator, strong influencing skills, ensuring the team operates in a professional and efficient manner

• Diligent delivery and execution.

Desirable…

• Previous executive Business Support Manager (or similar support role) experience.

• Strong awareness of Group governance structure and ability to navigate this to ensure compliance with Group policy and procedure.

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.