Support the business resiliency governance team by building and automating metrics, dashboards, and reporting. Improve data quality and controls, track BCP/testing outcomes and remediation, produce audit-ready evidence, and translate resiliency needs into clear data requirements and technical specifications.
Join the ICB business resiliency governance team to turn complex resiliency, risk, and control data into clear, audit-ready insights that demonstrate preparedness across critical services.
As a Business Resiliency Associate within the ICB’s business resiliency governance team, you support and enhance the ICB’s business resiliency governance through data, analytics, and automated reporting. You’ll build and maintain metrics, dashboards, and outputs, partnering with business resiliency and technology stakeholders to improve data quality, strengthen controls, and evidence preparedness across critical services, risks, controls, and testing.
Key responsibilities
- Maintain and improve governance measurement and reporting (metrics, dashboards, recurring packs) for resiliency forums, including narrative insight and trend analysis.
- Automate data aggregation, reporting, and evidence production; standardise processes and reduce manual effort with repeatable pipelines and quality control checks.
- Track and analyse BCP/planning and testing execution, outcomes, remediation progress, and control performance; identify themes, outliers, concentration risks, and emerging issues.
- Translate resiliency/governance needs into clear data requirements and technical specifications (metric definitions, data models, reporting rules).
- Produce audit- and regulatory-ready reporting and evidence packs with strong traceability, consistency, and timely responses to requests.
Required qualifications, capabilities, and skills
- Experience (or strong academic grounding) in business resiliency/business continuity, operational risk, or governance in a regulated environment, with ownership of analytics/reporting outputs.
- Strong analytical skills: define metrics, interpret trends, perform root-cause analysis, and translate findings into clear actions.
- Experience building dashboards and reporting packs/scorecards; strong attention to detail and controls mindset.
- Working knowledge of data management concepts (data quality controls, reconciliations, definitions/taxonomy, lineage/traceability).
- Strong communication and stakeholder management skills; able to explain data clearly to non-technical audiences and drive alignment.
- Ability to manage multiple priorities and deliver to deadlines in time-sensitive situations.
Preferred qualifications
- Advanced Excel plus data/querying and visualisation tooling (e.g., SQL, Power BI/Tableau; Python or equivalent internal tooling).
- Experience improving data quality, controls, and reporting automation (e.g., exception reporting, standardised taxonomy).
- Familiarity with resiliency/risk frameworks (e.g., ISO 22301, FFIEC, NIST) and evidencing governance via metrics/reporting.
- Experience supporting regulatory engagements and audits with traceable, data-driven responses.
- Relevant degree and/or certifications (e.g., CBCI/CBCP, MBCI, or similar).
#ICBCareers #ICBHiring
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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