dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Job purpose
This role plays a critical part in bringing our Product, Technology and Engineering teams into seamless alignment with the wider business. By creating a connected planning approach, it links long‑term strategic ambition with annual planning cycles across Tesco Media, Tesco and dunnhumby.
The purpose of the role is to ensure priorities are shared, decisions are joined‑up, and teams move forward together with clarity, confidence and a unified sense of direction—enabling better outcomes for our business and partners.
Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.
Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.
Key accountabilities | What you’ll do
- Lead the development of long‑term business strategies and short‑term operational plans, ensuring alignment across functions.
- Partner with senior leaders and executives to identify growth opportunities, surface risks, and drive clear actions and mitigations.
- Analyse current business conditions to spot patterns, trends and insights that inform strategic decision‑making.
- Monitor and interpret key financial metrics, translating data into actionable commercial insight.
- Support the definition and ongoing tracking of KPIs and OKRs, providing visibility of performance against business priorities.
- Regularly review performance against plans and forecasts, identifying variances and recommending corrective actions.
- Work closely with cross‑functional teams (including propositions, sales and operations) to ensure business plans are aligned and understood.
- Facilitate cross‑functional planning and alignment sessions to drive shared understanding and accountability.
- Identify opportunities for process improvement, embedding best practices in business planning and financial analysis.
What success looks like | How you’ll work
- Strategic thinking balanced with strong operational delivery.
- Confident influencing across senior and cross‑functional stakeholders.
- Clear, structured communication that brings clarity to complex topics.
- A data‑driven mindset, using insight to guide decisions and prioritisation.
- Proactive ownership of planning rhythms, governance and continuous improvement.
Qualifications & experience | What we’re looking for
Essential
- Experience in Business Planning, Programme Management or Project Management.
- Experience working in change management environments.
- Strong analytical skills with solid commercial and business acumen.
- Ability to communicate effectively with a wide range of stakeholders.
- Hands‑on experience using SharePoint Online, Office 365 and Microsoft Teams.
Desirable
- Bachelor’s degree (or equivalent experience) in a relevant discipline, such as business, retail management, knowledge management or a related field.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Top Skills
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
