Owns business operations processes, data, reporting, and workflow automation across Finance, Legal, InfoSec, and People & Talent. Sets priorities, manages a Finance & Operations Analyst, documents recurring work, oversees legal and security operations processes, supports finance reporting and collections, and partners with Data, Systems, and Automation teams. The role is hands-on and hybrid, requiring strong prioritization, stakeholder judgment, people leadership, automation knowledge, and data analysis skills.
Core Ops keeps Zinc running on data, systems and processes people can trust. As Business Ops Lead, you own that work for the teams behind the business: including Finance, Legal, InfoSec and People & Talent. You own the processes those teams run on and how their data is stored and owned; each team owns its own decisions and outcomes.
Each of those teams needs more from Ops than one person can deliver. Your job is to decide what gets done first, lead the work that matters most, and build processes so the recurring work doesn't depend on you.
You'll report to the Head of Operations and manage one Finance & Operations Analyst. It's a player-coach role: you lead project work and build alongside your Analyst, including run the day-to-day reporting and recurring work.
Key Responsibilities
Set priorities and run the team
- Agree each quarter's priorities with Finance, Legal, InfoSec and People & Talent, and keep to a small number of builds at a time — saying "not this quarter" when you need to.
- Keep the Business Ops board current, so everyone can see what's in progress, who owns it and what's next.
- Manage the Finance & Operations Analyst: set and review their work, run 1:1s and quarterly reviews, and help them grow.
- Document and hand over recurring work, so no live process depends on one person's login or memory.
Legal
- Own the processes behind Legal's work and how its data is stored: how requests come in and get routed (including legal inbox triage), one board for every request, and reporting on how many close without a lawyer.
- Build one reusable way to track and store legal records (contracts and renewals, due diligence questionnaires, DBS eligibility, risk actions) instead of one-off trackers. Legal owns the advice, templates and decisions.
InfoSec and People
- Own the processes InfoSec runs on and how that data is stored and owned: incident management, breach notifications and leaver offboarding. InfoSec sets the requirements and makes the security decisions; Systems manages tool access.
- Own People reporting (headcount, time away, workforce metrics) once People & Talent work restarts.
Finance
- Support analyst with delivery of the Finance reporting: ARR by revenue type that ties to Xero and Stripe, month-end reporting without hand-built spreadsheets, and tools that help collect cash (statements, card retries, debt collection).
- Work with the Data team so Finance's numbers come from the warehouse and visualise in Sigma, not side spreadsheets.
Working across Core Ops
- Track where your work depends on the Customer, Data, Systems and AI & Automation teams, and raise conflicts with the Head of Operations early.
Skills, Knowledge and Expertise
What you'll bring
- Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation
- Judgement on priorities: can hold a line with senior stakeholders without formal authority over them
- People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work
- Data skills (we use Sigma): builds your own analysis and can spec what the Data team should build
- Hands-on: happy to do the work, not just direct it
Benefits
What we offer 🍉
- Uncapped Commission 💵💰
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
About
Who are Zinc? ⚡️We believe in better background checking: making them easy, instant and delightful - for candidates and HR teams across the world 🌎. Founded in 2017, we've grown year-on-year, reaching the Times Top 100 fastest growing businesses, the Deloitte EMEA fast 500 and winning the 2026 HSBC x WIRED Award in the Trailblazers Category.But we're not all work, our founders Luke and Charlotte are hot on being a culture first business. By this, we don't just mean an active calendar of company and team events (although these are great! 🍻 🥂🍕🎯) - our culture is defined by respect, fostering support for new ideas, promoting flexible work environments and operating with autonomy and low ego. 🔥💥❤️It's not just us who think they've done a stellar job - we've won awards for being a Top Place To Work in 2025 and 2026 from Tembo and SeedLegals 💚What are our values? 🧩🧩🧩Our values are: Pragmatism, Integrity, Empathy, Collaboration, Empowerment and Speed. We call them the PIECES that make Zinc (see what we did there 😂).How do we work? 🧑🏽💻👩🏼💻👨🏿💻We operate on a hybrid working model, with everyone coming to our Shoreditch Offices on Mondays and Thursdays, and working from home on the others. We believe this is a great balance between having space for deep work and in-person collaboration ⚡️⚡️⚡️
Similar Jobs
Healthtech • Biotech • Pharmaceutical • Manufacturing
Leads risk-based quality management across clinical studies, including quality planning, critical-to-quality assessments, risk reviews, mitigation strategies, risk surveillance, and governance. Partners with Clinical Operations, Data Management, Biostatistics, and other global stakeholders to embed RBQM and risk-based monitoring throughout the clinical trial lifecycle. Drives inspection readiness, continuous improvement, regulatory alignment, and organizational RBQM maturity.
Top Skills:
Ich E6 (R2/R3)Ich E8Risk-Based Monitoring (Rbm)Risk-Based Quality Management (Rbqm)Source Data Review (Sdr)Targeted Source Data Verification (Sdv)
eCommerce • Fashion • Retail
Own business systems and technology enablement from problem diagnosis through implementation, testing, rollout, adoption, and continuous improvement. Responsibilities include workflow design, vendor and software evaluation, integrations, automation, data migration, UAT, access management, reporting, AI-assisted workflows, documentation, training, and technology administration. The role coordinates external specialists while retaining internal ownership of system delivery, governance, and user adoption across ecommerce, fulfilment, finance, HR, CRM, and operational platforms.
Top Skills:
Ai WorkflowsAPIsBusiness IntelligenceCloud StorageCRMEcommerce PlatformsGoogle WorkspaceNo-Code/Low-Code AutomationPassword ManagersSaas ManagementWebhooksWms
_1.png)
Real Estate • Travel • PropTech
Own the UKI and Nordics business operations agenda, regional growth strategy, planning, operating cadence, execution tracking, and resource allocation. Partner with the Country Manager and global teams to drive commercial growth, align cross-functional priorities, manage risks, and launch market initiatives. Analyze demand, supply, competition, pricing, and seasonality; establish performance metrics; develop dashboards and executive materials; and use AI tools to streamline reporting and decision-making.
Top Skills:
Ai ToolingDashboardsData Analysis
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
