This role is part of the Data Analytics team within Customer Data Processes, who are responsible for creating data extracts, analysing and visualising data, to enable the team to fully understand the size and significance of data quality issues impacting customers, and enable effective prioritisation and delivery of fixes.
As part of this team, we’re looking for someone with a strong understanding of Nationwide’s customer data, who will use SQL to create data extracts and analysis to help us understand the size and impact of data quality issues impacting this data. This will support data quality issue management, incident resolution, change activity and more, working with stakeholders in the wider team and occasionally outside.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
You will use SQL to produce data extracts to illustrate the size of issues impacting customer data and create cohorts which enable tailored treatment strategies to be devised. This will support the team in understanding the size and impact of issues.
Additionally, you’ll work with stakeholders to understand their requirements and use your expertise and experience to help shape these where appropriate. You will also be responsible for running regular reports to help us monitor the quality of our customer data and the performance of fixes in place, as well as delivering enhancements to these reports when needed.
Further to this, you'll be working across the team, focusing on delivering shared outcomes linked to end-to-end process ownership and customer data domain ownership, and bringing your data insight and programming skills to this multi-skilled team. You'll reinforce a culture of treating data as an asset and supporting Business-as-Usual (BAU), ongoing projects and key deliveries.
You'll also have the opportunity to learn and apply skills outside of your core discipline of data analysis, such as visualising data.
About you
The minimum requirements for this role are:
SQL expertise
Experience of working in a fast-paced reporting role with tight deadlines and developing high-quality analysis and data extracts
The ability to provide subject matter expertise to both internal and external stakeholders, translating complex data findings into insightful and actionable analysis or extracts
Being a self-starter, able to prioritise, and have can-do attitude to work independently or with others to solve problems
Previous experience in a regulated/financial organisation
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
