Business Assurance Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

We're looking for a Business Assurance Manager to join our Advised Sales team. This is an exciting opportunity to play a key role in strengthening first-line risk oversight, governance and customer outcome monitoring across the business. You'll use insights from management information, quality assurance activity and customer data to identify emerging risks, challenge existing practices and support continuous improvement.

Working closely with a range of stakeholders, you'll help ensure the business operates within regulatory requirements while delivering fair and positive outcomes for customers.

What you'll be doing:

• Supporting effective first-line oversight across Advised Sales through independent review, challenge and risk assessment
• Maintaining strong knowledge of regulatory requirements and embedding appropriate standards across oversight activities
• Reviewing and challenging business processes, controls and operating procedures to ensure alignment with regulatory and Group requirements
• Providing governance oversight and supporting the identification, escalation and resolution of risks and regulatory issues
• Delivering independent assurance over adherence to advice policies, conduct standards and financial crime controls
• Collaborating with stakeholders to oversee the management of complaints, conduct risk events and customer outcome issues
• Challenging the effectiveness of Quality Assurance and Training & Competence frameworks as key risk and control mechanisms
• Analysing customer outcomes, adviser activity and business data to identify trends and drive continuous improvement

Who we're looking for:

• QCF Level 4 Diploma qualification
• Strong understanding of FCA advice requirements, complaints handling and the wider regulatory environment
• Knowledge of risk management frameworks and governance principles within financial services
• Understanding of retirement and wealth products and the risks associated with them
• Experience applying regulatory requirements in a practical business environment
• Experience operating within risk management, oversight or assurance frameworks
• Strong communication and stakeholder management skills with the ability to influence and challenge constructively
• Ability to identify issues, analyse information and develop compliant, commercially sound solutions

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.