We’re looking for a Business Analyst to join our Retail Services team, offering a fantastic opportunity to play a key role in driving process automation and delivering impactful MI (Management Information) insights across multiple channels, including Operations, Telephony, and Branch. In this role, you’ll work within our Resilience and Efficiency team, supporting the development of innovative solutions that enhance operational performance and improve both colleague and customer experiences.
You’ll engage with a wide range of stakeholders, including Product Owners, Performance Directors, and Operational leaders, to gather automation ideas, identify areas for improvement, and shape future enhancements. Using your problem-solving skills and technical expertise, you’ll help design and build fit-for-purpose solutions using tools such as Microsoft Power Apps, Power Automate, and Power BI, ensuring they align with strategic priorities while remaining practical and user-friendly.
Working closely with the Senior Business Analyst and key stakeholders, you’ll also support governance and control frameworks, ensuring all automations are designed, delivered, and embedded effectively, with clear tracking of benefits such as efficiency and time savings. This is an exciting opportunity for a motivated self-starter who is passionate about delivering change, improving processes, and making a tangible impact across a broad business environment.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, London or Northampton Office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
The ideal candidate for this role thrives in a collaborative environment and is passionate about using technology to drive meaningful business improvements. You will bring a natural curiosity and enthusiasm for making processes more effective and consistently identifying opportunities to enhance the way things are done. Strong attention to detail, combined with excellent communication skills, will enable you to work effectively with a wide range of stakeholders and ensure solutions truly meet business needs.
If you are a proactive problem-solver with a passion for automation and continuous improvement, this role offers a great opportunity to make a real impact.
About you
For this role, you will have:
Working knowledge of analytical and automation technologies
Experience using Microsoft Dynamics tools (Power Apps, Power Automate, Dataverse, Power BI) and Microsoft Office
The desire to develop and champion new ideas, spotting opportunities, and learning along the way, including good knowledge of Copilot and how it can be utilised in a working environment
Experience managing projects and meeting deadlines, with a strong attention to detail to ensure accuracy and compliance
A proven track record of automating processes and driving efficiencies within a team or wider organisation
An understanding of regulatory requirements, with experience designing and implementing controls to ensure compliance
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
