Contract Business Analyst

Who We Are
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs') building strong relationships with our partners, so that they are always prioritised by a team within close proximity.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.
Join us - and help us fulfil our mission to close the world's digital skills gap.
What You'll Bring To The Table
Key Accountabilities:

• Design and Optimize Customer Journeys: Collaborate with the Product Owner and product team to understand, measure, and orchestrate customer journeys, ensuring they align with our strategic objectives.
• Insight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritization and design decisions.
• Cross-Functional Collaboration: Work closely with various functions across the organization to seamlessly integrate technology and business processes.
• Identifying process improvements: Recognize and address shortcomings in existing processes, systems, and procedures using your proven analysis and problem-solving skills.
• Data management: Establish outstanding customer outcomes by ensuring routines are clear and documented.
• Customer Advocacy: Act as a champion for the customer, ensuring their voice is heard and their needs are met in all product decisions.
• Supporting team objectives: Respond to individual and team goals, investing in personal performance by improving your own skills and capabilities.
• Conducting research activities: Support outcomes by carrying out research using existing systems and protocols.
• Evaluating proposals: Analyze and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.
• Support in long-term planning: Partner with experienced teammates to establish and integrate elements of a long-term planning system

What you’ll need:

• Demonstrable experience in product management, with a focus on customer journey mapping and optimization.
• Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies.
• Excellent written and verbal communication skills tailored to various audiences.
• Knowledge of commercial lending is a +

Equal Opportunities Statement
We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.