Business Analyst - Policy Administration System (PAS) Implementation

G MASS is a specialist management consultancy and resource augmentation firm focused on financial services. We partner with some of the most prominent names in the London Market — syndicates, managing agents, MGAs, and brokers — embedding the right people at the right time to deliver outcomes that matter. We combine hands-on delivery expertise with strategic advisory capability, and we are committed to building long-term relationships with our clients and our consultants.

This role sits within our Insurance practice, supporting a Lloyd's MGA client through a critical technology implementation programme ahead of their underwriting go-live in July 2026.

The Opportunity

Our client is a Lloyd's Managing General Agent preparing to underwrite business for the first time this July. To do so, they must have a fully operational Policy Administration System (PAS) in place — covering the end-to-end insurance lifecycle from submission through to claims.

They are currently evaluating four PAS vendors and require experienced consulting support to drive the evaluation, selection, and full implementation through to go-live. This is a high-visibility engagement with a fixed and non-negotiable deadline, and you will be embedded directly with the client team, working closely with their leadership to ensure the right system is selected, correctly configured, and delivered on time.

Key Responsibilities

• Lead or support the structured evaluation of four shortlisted PAS vendors, developing and managing a scoring and assessment framework covering functionality, configuration, integration capability, vendor support, and commercial fit
• Facilitate vendor workshops and demonstrations, engaging both internal stakeholders and external providers to reach a well-evidenced selection decision
• Produce clear recommendation and decision documentation to support senior sign-off
• Support contract and commercial negotiations with the chosen vendor and establish the implementation governance structure, milestone plan, and working cadence between the MGA and vendor teams
• Define and document configuration requirements, working with the vendor to translate the MGA's underwriting products and appetite into system design
• Drive product and screen builds, ensuring submission, quote, and bind workflows reflect real-world Lloyd's market underwriting requirements
• Manage change, issues, and risks throughout the build phase, maintaining transparency with senior stakeholders and protecting the go-live timeline
• Design and execute a structured User Acceptance Testing programme covering the full policy lifecycle: submission, quote, bind, endorsement, payment, and claims
• Manage defect tracking, resolution, and formal sign-off with the vendor
• Support operational readiness, training, and hypercare through the first weeks of live underwriting

• Experience working within or alongside Lloyd's MGAs, managing agents, or syndicates
• Proven involvement in a Policy Administration System implementation — in a consulting, business analysis, project management, or senior operations capacity
• Strong working knowledge of the end-to-end London Market insurance lifecycle: submission, quote, bind, endorsement, payment, and claims
• Ability to work directly with technology vendors and translate business requirements into system configuration decisions
• Confident and credible stakeholder management — comfortable operating with MGA leadership and vendor delivery teams simultaneously
• Structured, delivery-focused, and able to manage competing priorities under a time-critical programme

Desirable

• Familiarity with Lloyd's market infrastructure and delegated authority frameworks
• Experience designing and executing UAT programmes in an insurance technology context
• Prior exposure to PAS platforms relevant to the Lloyd's or specialty insurance market (e.g. Xuber, Majesco, Applied, Socotra, or similar)
• Business analysis or PMO experience within an insurance technology programme