Brand CRM Executive

What you'll be doing

We are looking for a CRM Executive to join our team and help deliver our Brand CRM strategy, driving brand engagement and cross-sell plans. You will work with the Brand CRM Manager to execute the CRM strategy and help achieve business targets. You’ll also help execute app engagement communications, ensuring that our app-driven customer interactions are aligned with broader CRM goals.

You will assist with the planning and execution of the CRM brand calendar, supporting the delivery of personalised, automated communications across email and app push notifications. Working with key stakeholders, you’ll help support CRM channel growth and help engage customers at various points in their journey. Regular reporting on campaign performance will also be an important part of your responsibilities.

Experience that will put you ahead of the curve

• Some experience in a CRM or Marketing environment, with campaign planning and execution across multiple channels (email, app notifications, etc.)
• Experience or familiarity with setting up email programs / app-based communications
• Comfortable evaluating campaign effectiveness
• Basic knowledge of HTML is advantageous, but not required

What's in it for you

The expected range for this role is £25,000 - £35,000

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P6

Who are we…

We’re , part of Future PLCYou’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals. We’re a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.

We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.

A team of bright-eyed insurance experts launched back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. 

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Find out more about Our Future, Our Responsibility on our website.

Your Interview Roadmap ...

• An initial video call with Talent Acquisition
• A Virtual 1st Stage Interview
• A Virtual 2nd Stage Interview

*We reserve the right to close the job advert early

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

#LI-Hybrid