BO VAS Engineer

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About this opportunity
Are you passionate about telecom networks and ready to take ownership of business-critical Value-Added Services? As a BO VAS Engineer, you will join the Managed Services team responsible for the operation, performance, and reliability of the VAS network.
In this role, you will perform second-level operational activities across key VAS platforms, troubleshoot complex technical issues, support new integrations, and contribute to the smooth introduction of new services and nodes into the live network. You will work closely with customers and cross-functional technical domains to maintain service quality and ensure fast, accurate responses during critical situations.
What you will do

• Develop and maintain USSD menus, supported by proven hands-on experience.
• Plan, configure, operate, and troubleshoot VAS platforms, including SMSC, USSD, MMSC, Missed Call Alert, Voice Mail, SDP, Automatic Device Configuration, and Antispam solutions.
• Work with signaling and communication protocols such as SS7, SIP, SMPP, Diameter, SOAP, and HTTP.
• Support project integration activities and the acceptance of new nodes.
• Provide timely technical solutions for hardware and configuration issues.
• Ensure fast responses, accurate actions, and effective decision-making during critical incidents.
• Handle Customer Service Requests end to end in coordination with the customer support team.
• Ensure that reliable and accurate technical solutions are provided by the support function.
• Verify new solutions received from the post-planning team.
• Review project documentation, including HLDs, LLDs, and ATPs.
• Verify test cases and confirm their applicability to the current network setup and scenarios.
• Migrate new services and nodes into the live network while minimizing the risk of incidents or service disruption.
• Lead the troubleshooting of major cases in collaboration with other technical domains, such as IMS.
• Conduct periodic audits of license-controlled nodes and raise alerts when changes in traffic profiles are identified.
• Create scripts for monitoring and reporting across VAS nodes.

What you will bring

• BSc in Telecommunications, Computer Science, or equivalent.
• 3-5 years of hands-on experience in the VAS domain.
• Strong knowledge of 2G, 3G, LTE, IMS, and EPC network architectures.
• Hands-on experience with VAS platforms and related signaling protocols.
• Familiarity with operating system administration and basic database administration, particularly Linux and MySQL.
• Good experience in shell scripting and database administration.
• Knowledge of a programming language is an advantage, preferably Python.
• Basic knowledge of full-stack web development.
• Good command of English, both written and spoken.
• Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.
• Flexibility to work morning and afternoon shifts, in addition to supporting planned night activities when required.
• Ability to perform effectively under pressure and understand customer needs.
• Strong communication, teamwork, accountability, motivation, adaptability, and problem-solving skills

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 794345