Manages second-line operations for telecom cloud infrastructure across virtualized and cloud-native environments. Responsibilities include integrating new nodes and services, resolving complex infrastructure issues, leading incident response, reviewing designs and test plans, migrating services, and ensuring network stability. Serves as a subject matter expert in OpenStack, OpenShift, Kubernetes, SDN, NFVi, virtualization, Cisco cloud technologies, and telecom core architectures. Automates workflows using Python, Bash, Ansible, YAML, and infrastructure APIs.
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About this opportunity:
Telco Cloud Back Office Engineer is part of MS team who will manage and operate Telco Cloud Infrastructure network through performing all 2nd level operations activities.
What you will do:
• Perform second-line operations for cloud infrastructure, ensuring stability, performance, and scalability across virtualized environments.• Oversee integration and acceptance of new nodes, services, and cloud-native workloads into production with minimal risk.• Drive root cause analysis and resolution of complex hardware/software/configuration issues, delivering timely and high-quality solutions.• Lead technical responses during critical incidents and outages, ensuring rapid service recovery and clear communication with stakeholders.• Collaborate with customer support, project teams, and domain experts (e.g., IMS, Core) to manage CSRs end-to-end.• Review high-level and low-level designs (HLD/LLD), test plans (ATP), and validate test cases for alignment with cloud infrastructure strategy.• perform migration activities for onboarding services to the live network while ensuring service continuity and operational integrity.• Serve as a subject matter expert for OpenStack, SDN, NFVi components (storage, compute, network), and virtualization technologies.
The skills you bring:
• Bachelor's degree in Communications, Computer Science, or related field.• 3-5 years of experience in cloud infrastructure operations, preferably in telecom or large-scale service provider environments.• Strong proficiency with Cisco VIM, UCS hardware platforms, Cisco ACI (fabric and multi-site), and Cisco NSO/NFVO tools.• Mastery of virtual switching (OVS, VPP, SR-IOV), service chaining, overlay networking (VXLAN/GRE), and SDN orchestration.• Expert-level knowledge of OpenStack (Nova, Neutron, Cinder, Ceph) and Red Hat OpenShift (OCP) with working experience on bare metal and virtualized backends.• Experience working with CUPS architecture for EPC/5GC - understanding of vSPGW-C/U, UPF, SMF/AMF separation, and associated performance tuning.• Deep working knowledge of Kubernetes, Linux (RHEL/Debian), and NFV management/orchestration (MANO).• Strong scripting and automation background: Python, Bash, YAML, and REST/gRPC APIs for infrastructure integrations.• RHCSA/RHCE certifications or equivalent Linux administration proficiency.• Advanced scripting/programming skills (Python, Bash, Ansible) to automate workflows and improve operational efficiency.• Experience with Cisco Cloud Infrastructure technologies, such as Cisco VIM, Cisco ACI, or Cisco NFVi, is highly desirable.• Strong understanding of ETSI NFV architecture and SDN/SDI concepts.• Proven track record in leading cross-domain technical troubleshooting and incident resolution.• Excellent communication, leadership, and stakeholder engagement skills.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 793558
About this opportunity:
Telco Cloud Back Office Engineer is part of MS team who will manage and operate Telco Cloud Infrastructure network through performing all 2nd level operations activities.
What you will do:
• Perform second-line operations for cloud infrastructure, ensuring stability, performance, and scalability across virtualized environments.• Oversee integration and acceptance of new nodes, services, and cloud-native workloads into production with minimal risk.• Drive root cause analysis and resolution of complex hardware/software/configuration issues, delivering timely and high-quality solutions.• Lead technical responses during critical incidents and outages, ensuring rapid service recovery and clear communication with stakeholders.• Collaborate with customer support, project teams, and domain experts (e.g., IMS, Core) to manage CSRs end-to-end.• Review high-level and low-level designs (HLD/LLD), test plans (ATP), and validate test cases for alignment with cloud infrastructure strategy.• perform migration activities for onboarding services to the live network while ensuring service continuity and operational integrity.• Serve as a subject matter expert for OpenStack, SDN, NFVi components (storage, compute, network), and virtualization technologies.
The skills you bring:
• Bachelor's degree in Communications, Computer Science, or related field.• 3-5 years of experience in cloud infrastructure operations, preferably in telecom or large-scale service provider environments.• Strong proficiency with Cisco VIM, UCS hardware platforms, Cisco ACI (fabric and multi-site), and Cisco NSO/NFVO tools.• Mastery of virtual switching (OVS, VPP, SR-IOV), service chaining, overlay networking (VXLAN/GRE), and SDN orchestration.• Expert-level knowledge of OpenStack (Nova, Neutron, Cinder, Ceph) and Red Hat OpenShift (OCP) with working experience on bare metal and virtualized backends.• Experience working with CUPS architecture for EPC/5GC - understanding of vSPGW-C/U, UPF, SMF/AMF separation, and associated performance tuning.• Deep working knowledge of Kubernetes, Linux (RHEL/Debian), and NFV management/orchestration (MANO).• Strong scripting and automation background: Python, Bash, YAML, and REST/gRPC APIs for infrastructure integrations.• RHCSA/RHCE certifications or equivalent Linux administration proficiency.• Advanced scripting/programming skills (Python, Bash, Ansible) to automate workflows and improve operational efficiency.• Experience with Cisco Cloud Infrastructure technologies, such as Cisco VIM, Cisco ACI, or Cisco NFVi, is highly desirable.• Strong understanding of ETSI NFV architecture and SDN/SDI concepts.• Proven track record in leading cross-domain technical troubleshooting and incident resolution.• Excellent communication, leadership, and stakeholder engagement skills.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 793558
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