Billing and Support Coordinator

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The role of a Billing & Support Coordinator is to manage open Professional Services orders, maintaining each order through to completion. This includes making amendments, requesting regular updates on the status of work, issuing client sign-off forms and billing the order once the work is complete and the appropriate documentation has been received. The Coordinator is also responsible maintaining accurate data within the Professional Services Power BI.

What You Will Do:

• Own the monthly billing process, optimising the monthly Professional Services commercial position through the timely, accurate billing of completed engagements.
• Manage open purchase and sales orders end to end, setting realistic ETA dates, chasing regular status updates, and closing orders off promptly to maintain an accurate commercial position.
• Raise purchase orders for third-party Professional Services accurately and within agreed SLA timeframes.
• Reconcile contractor and agency-worker timesheets against open purchase orders and invoices to support accurate, timely payment.
• Create, issue, and manage client sign-off documentation, ensuring approvals are obtained, recorded and stored correctly.
• Complete compliance checks for ITAD (IT asset disposition) ensuring documentation meets required legal and internal standards.
• Accurately capture and upload data to keep Power BI reporting reliable for management and Professional Services teams.
• Review weekly Power BI reports and resolve any highlighted inaccuracies.
• Contribute to Professional Services forecasting and revenue activities to support accurate planning and reporting.
• Act as a key point of contact for the Resourcing team, Sales Account Managers, and Suppliers, managing clear and responsive communications through the shared mailbox.
• Build strong working relationships, engage with external and internal stakeholders and keep requesters proactively informed using collaboration tools.
• Take ownership of new requests, amendments, or escalations to ensure an accurate and timely resolution with all key stakeholders kept informed of status.
• Consistently follow team processes, achieving at least 95% accuracy each month.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

What We Expect Of You:

• Highly organised with strong decision-making skills.
• Previous experience in an administrative role.
• Strong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel.
• Quality focused with excellent attention to detail.
• Able to work with established procedures with moderate supervision.
• Results-oriented with a track record of success for achieving and exceeding goals.
• Ability to develop and build relationships with a range of stakeholders.
• Pro-active with a desire to make a positive impact.
• Uses Initiative to complete tasks efficiently.
• Methodical & analytically minded.
  

CDW is committed to being an AI-fluent organization

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.