Role Overview
Chubb is looking for an experienced Platform Lead to oversee the strategy, development, and optimization of our claims platform. This role will be responsible for managing the end-to-end delivery of our core claim solution, ensuring seamless integration between the various platform in the claims ecosystem.
Main Responsibilities
Platform Leadership
Define and execute the strategic roadmap for the claim connect platform, aligning with business objectives and market needs
Lead cross-functional teams including developers, business analysts, and project managers to deliver platform enhancements
Serve as the primary subject matter expert on platform standards, protocols, and industry best practices
Identify opportunities for platform innovation and competitive differentiation
Technical Oversight
Oversee API integrations, connections, and data exchange protocols with external partners and internal systems
Ensure platform architecture supports scalability, reliability, and security requirements
Monitor platform performance metrics and implement improvements to optimize processing speed and accuracy
Manage technical documentation, integration guides, and API specifications
Stakeholder Management
Partner with internal business units including claims operations, IT, product, and sales teams
Build and maintain relationships with external partners, vendors, and technology providers
Present platform capabilities, roadmaps, and performance reports to senior leadership
Gather requirements and prioritize feature development based on stakeholder needs
Operational Excellence
Establish and monitor KPIs for platform performance, integration success rates, and user satisfaction
Lead incident management and resolution for platform-related issues
Implement governance frameworks for data quality, security, and compliance
Drive continuous improvement initiatives to enhance platform efficiency and user experience
Partner Onboarding & Support
Oversee the onboarding process for new partners and integration implementations
Develop and maintain partner enablement materials and training programs
Provide technical guidance and support to partners during integration phases
Manage partner communication regarding platform updates, maintenance, and enhancements
Qualifications
Required Skills & Experience
You should be comfortable working in a fast-paced environment where things can change on a daily basis (in a good way!).
You should also be driven by the desire to build great products, take ownership of solutions and code quality.
Bachelor’s Degree in Computer Science, Engineering or an equivalent required.
Proven track record of successfully delivering complex integration projects
Experience in building products / platforms with 10 - 15 years of extensive working experience in delivering end to end solutions.
7+ years of experience in platform management, claims technology, or insurance technology
3+ years in a leadership or management role
Technical Skills
Strong understanding of claims processing workflows and insurance industry standards
Experience with API management, web services
Familiarity with claims management systems, policy administration systems, and related insurance platforms
Knowledge of data integration tools, middleware platforms, and cloud infrastructure
Understanding of data security, privacy regulations (GDPR), and compliance requirements would be advantageous
Experience with specific claims platforms (e.g., Guidewire ClaimCenter, Duck Creek Claims, etc.)
Knowledge of emerging technologies in claims automation
Professional Skills
Experience working with large complex systems.
Knowledge & Extensive Experience of Continuous Integration and Deployment tools
Excellent interpersonal and relationship-building skills
Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand.
Handles conflict effectively. Develops new skills quickly.
Willing to accept new responsibilities. Takes initiative & accountability
Hybrid working - At least 3 days in the office and you can work 2 days from home.
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