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Audit and Quality Performance LeadJob Location: Leeds / UK / HybridJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualificationsAs our Audit & Quality Performance Lead – Liability Claims, you’ll play a key role in driving quality and technical standards across the TPA liability function.Join our Technical Governance team and take a leading role in improving the quality and technical standard of liability claims handling across our TPA business.
This role is focused on helping the technical development of the team. You will review claims, identify where technical knowledge can be strengthened, and support teams through clear feedback, coaching and practical training.
What you’ll doTake the lead on claim file audits and quality reviews across the liability team, including both file and call reviews.
Review claims to make sure decisions are correct, fair and consistent, and that agreed standards are being met.
Spot common issues, trends or knowledge gaps and explain them clearly so teams can learn from them.
Work with colleagues across the wider technical community to help design training plans and learning materials.
Deliver training and technical guidance to claims handlers, both online and face to face.
Act as a technical point of contact, offering advice, coaching and support on more complex liability issues.
Oversee quality reviews for a number of high‑profile clients, including claims involving disputes, litigation and higher‑value or more complex losses.
Manage a small number of claims yourself for a key client, so you stay close to day‑to‑day claims handling and decision‑making.
Strong, hands‑on experience handling liability claims, including Employers’ Liability, Public Liability and Products Liability.
Experience managing personal injury and property damage claims from start to finish.
A solid understanding of legal liability, policy cover, and sound decision‑making in day‑to‑day claims handling.
Experience working in a TPA, insurer, loss adjuster, or claims handling environment, ideally with exposure to audits or quality reviews.
The ability to review work carefully, identify issues, and give clear, practical feedback to support improvement.
Confidence working with claims teams, clients, and colleagues, using clear and straightforward communication.
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Wellbeing and digital GP apps
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Discounts on various products and services
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:Think we'd be a great match? Apply now – we want to hear from you.As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
