The Associate Technical Support Engineer provides technical support, troubleshoots software issues, advises customers on product integration, and collaborates with development teams.
Associate Technical Support Engineer
The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support.
Responsibilities:
- Advise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs.
- Trouble-shoot and identify the cause of customer software product problems.
- Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
- Ensure all customer problems and queries are logged in Park Place Technologies’ Helpdesk system, escalated where appropriate and tracked through to completion.
- Work closely with Software Development Teams on the resolution of customer problems.
- Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
- Develop and maintain a full and current awareness of Entuity products.
- Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies’ products and services.
- Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).
- Advise customers how to customize Entuity software dashboards, reports, and exports.
- Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products.
- Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data.
- Issue customer licenses as required.
- Create and issue Device support software configurations and overrides to customers as required.
- Other duties as assigned.
Basic Qualifications:
- Bachelor’s degree required in a Computer Networking or Software related discipline.
- A minimum of 1-3 years’ experience of MS Windows, Red Hat Linux and VMware.
- Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
- Self-confident and resourceful with a positive attitude.
- Well organized and able to stay focused when under pressure.
- Enjoys problem solving and interaction with others.
- Good communication skills and a sense of humor.
Preferred Qualifications:
- Network device vendor certifications (CCNA, JNCIA).
Travel:
- 0%
Park Place Technologies London, England Office
London, United Kingdom
Similar Jobs
Information Technology • Security • Software • Consulting
Provide first-line technical support for Mimecast products via phone and email: troubleshoot, diagnose root causes, document cases in a ticketing system, escalate complex issues, update knowledge base articles, and proactively identify trends to improve customer experience.
Top Skills:
Active DirectoryAzureEmail DeliveryGoogle DirectoryKnowledge BaseMimecastNetwork RoutingTicketing System
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Support specification, design review, production, installation, testing, and commissioning of ride and show action equipment. Provide engineering calculations, drafting, test protocol development, vendor management, and technical review to ensure successful delivery and safety compliance.
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Lead the development and delivery of additional-task projects across Boeing Chinook and Apache rotorcraft platforms. Responsibilities include motivating project teams, coordinating external supply-chain partners, managing risks, issues, opportunities, contracts, changes, estimates, and tracking project milestones using specialized industry tools. The role requires aerospace project-management experience, strong leadership and communication skills, vendor-management experience, and proficiency with Microsoft Office and SharePoint.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft ProjectMicrosoft SharepointMicrosoft Word
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
