We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?
The Celonis ServiceNow Engineering team drives internal transformation by improving the employee experience and optimizing operations using core ServiceNow modules (ITSM, HRSD, HAM etc.). Our mission focuses on delivering smart, efficient, and scalable solutions through automation and collaboration. As a team, we prioritize curiosity, passion, and independence, maintaining an AI mindset to leverage emerging technologies for peak operational performance.
The Role: Associate ServiceNow EngineerWe are looking for a proactive and motivated Associate ServiceNow Engineer to join our co-located Madrid team. This entry-level position is ideal for recent graduates or career changers. You will be instrumental in the day-to-day configuration and development of the ServiceNow platform, working closely under the mentorship of senior engineers to learn best practices and technical fundamentals while focusing on delivering high-quality, clearly defined tasks.
The Work You’ll Do:- Contribute to configurations, developments, and enhancements within the ServiceNow platform (e.g., configuring forms, writing basic scripts, updating workflows) based on detailed requirements, with opportunities to progressively take on more complex work
- Translate clear business requirements into technical solutions, focusing on established processes and data structures to promote seamless operations.
- Plan and execute small, well-scoped releases, collaborating with senior team members or your manager to review changes and ensure alignment with team standards and touchpoints.
- Take ownership of solving problems within your area of responsibility, applying sound judgement to determine when to move independently and when to seek input or approval from more experienced team members.
- Support end-users and team members by providing functional support, contributing to documentation, and sharing best practices for effective tool usage.
- Learn continuously through regular mentorship and guidance from senior team members, actively apply new knowledge, concepts and approaches to your area of focus.
- Build and maintain strong working relationships within the local team to achieve common goals, prioritize efforts with high impact, and communicate clearly and proactively about your progress and outcomes .
- Degree in Computer Science or a comparable technical education. Career changers with technical training or experience are very welcome.
- Entry-level experience in software development, application support, or enterprise systems administration (including relevant internship experience, academic projects, or hands-on training).
- Foundational understanding of corporate IT environments, systems and technologies.
- Familiarity with agile project management methodologies (especially SCRUM).
- Strong analytical and structured problem-solving skills, with the ability to quickly understand new topics, complex systems, and explain them clearly to others.
- An eagerness and clear motivation to learn, grow, and take on projects that progressively expand your technical and professional skill set .
- Initial hands-on experience developing customer-facing interfaces, with application and software development.
- Very good knowledge of spoken and written English. Additional languages, like Spanish or German, are a plus but not required).
- ServiceNow Certified System Administrator (CSA) certification is desirable, but not mandatory.
- Availability for a full-time role, 40 hr/week, based in the Madrid office.
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
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Top Skills
Celonis London, England Office
Celonis London Hub Office
Our London office is centrally located in Bloomsbury - an intellectual and literary hub. Here you'll enjoy the art, literature, pubs, and shopping of this eccentric area. The office provides an open and modern space, a communal breakout area, bike parking, and complimentary healthy snacks.
