Associate Research Consultant

Job Description

COSTAR GROUP - ASSOCIATE RESEARCH CONSULTANT, COSTAR - LONDON

OVERVIEW

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 
 

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. 

Learn more about CoStar.

ROLE DESCRIPTION

As an Associate Research Consultant, you are responsible for identifying, validating and documenting the key element to CoStar’s success: Our data. Through building relationships with industry stakeholders, you will capture market-critical information that enables our clients to make informed high impact business decisions. Additionally, you will be responsible for ensuring clients maximise CoStar Group’s marketing and information products – from helping brokers and owners increase the exposure of their listings on LoopNet, to training new clients to run effective searches in CoStar.  Through these interactions, you will curate their listings, ensuring they are getting the most visibility on our platform. Paramount to an Associate Research Consultant's success will be delivering exceptional customer support and ensuring we maintain and procure high-quality data.

RESPONSIBILITIES

• Contribute to the growth of an accurate and complete database of commercial real estate inventory
• Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
• Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
• Monitor client usage and engage clients to use CoStar products in new and effective ways
• Build and maintain mutually beneficial relationships with clients
• Act as a first point of contact for new clients and support early adoption of the product
• Provide on-going training and support to clients to increase product use and knowledge
• Partner with our clients to help them position and market their properties on the CoStar platform for the market/audience
• Partner closely with CoStar sales organization to effectively on-board and resolve client inquiries
• Provide exceptional service to all clients with a heavy emphasis on personal attention

QUALIFICATIONS

• Bachelors’ degree or equivalent experience
• Experience in a customer service environment, ideally within a corporate context
• Excellent communication skills, ability to deal with people at all levels of seniority.
• Demonstrate a strong interest in the commercial real estate industry.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas
• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPIs)

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, equipped to help you to be your best, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!

Our Associate Research Consultants are provided with a comprehensive training program, emphasising commercial real estate principles, branding techniques, and client service phone skills and opportunities to gain subject matter expertise.

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.

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#Costar

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

OVERVIEW

CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence.

The Marketing Research team is the heart of CoStar, capturing market-critical information that enables our commercial real estate clients to make informed, high impact business decisions daily. CoStar Group’s research contributes to the most important segment of our economy, helping businesses open offices, retail stores, warehouses, and manufacturing facilities. CoStar Group is seeking a Marketing Research Advisor to join our growing research organization.

As a Marketing Research Advisor, you will build relationships with key decision makers representing various commercial real estate spaces available for sale and/or for lease. Through these interviews, you will curate their listings, ensuring they are getting the most visibility on our platform. In addition, you will capture market-critical information that enables our clients to make informed high impact business decisions.

RESPONSIBILITIES

• Contribute to the growth of an accurate and complete database of commercial real estate inventory
• Conduct 50+ daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
• Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
• Build and maintain mutually beneficial relationships with clients
• Partner with our clients to help them position and market their properties on the CoStar platform for the market/audience
• Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market

BASIC QUALIFICATIONS & EXPERIENCE

• Bachelors’ degree
• Flexibility to work shifts aligned with EST, CST, MST, or PST time zones
• Eight or more months of experience in a customer service environment
• Permanent US work authorization

PREFERRED QUALIFICATIONS

• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPI)
• Experience communicating with internal business partners and external clients by phone
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
• Customer-focused approach to tasks, including a drive towards partnering with clients
• Ability to work within a team environment as well as an individual contributor
• Demonstrated knowledge of and/or experience within the commercial real estate industry
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas
• Capability to accurately capture and enter data
• Ability to be flexible and adapt to changing situations at a high growth company

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.