Associate Recruitment Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Associate Recruitment Administrator

Permanent

Guildford & Milton Keynes: £26,000 - £26,500

Hybrid working – min 2 days per week

Are you organised, detail-focused, and ready to thrive in a high-volume environment?

Join our Associate Recruitment team, where you'll help deliver a seamless experience for thousands of teacher applicants each year. This team plays a key role in maintaining high standards of customer care while adapting to changing demand.

In this role, you’ll process applications, respond to enquiries, and maintain accurate records using Microsoft Dynamics, Excel, and Power BI. Working with colleagues across departments, you’ll assess candidate suitability, support recruitment campaigns, and contribute to activities like assessment centres—sharing feedback to help improve recruitment processes.

This fast-paced, high-volume role requires attention to detail, self-motivation, and a proactive mindset. You’ll need strong Excel skills, confidence working with data, and the ability to manage repetitive tasks with consistency—taking ownership of your work and actively developing your skills within a supportive team.

What’s in it for me?

• Gain hands-on experience with widely used tools like Microsoft Dynamics and Power BI, developing your skills in data-driven decision-making and recruitment best practices. This is a great opportunity to build a strong foundation for your career in recruitment, operations or HR.
• You will have access from day one to an incredible pension scheme with employee and employer contributions jointly totalling, up to 18.5%
• Flexible working arrangements to support work-life balance – 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December   
• Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days   

What do I need to be successful?

• Previous experience in a customer-facing role delivering high-quality service.
• Attention to detail and data-driven decision-making skills.
• Strong communication and teamwork abilities, whilst showing flexibility and ability to exercise own judgement for priority setting
• A proactive approach to managing tasks and setting priorities.
• Proficiency in Microsoft Office, particularly Excel, Outlook and Word.
• Ability to provide constructive feedback and contribute to process improvements based on candidate and team input.
• Be results focused:  make pragmatic decisions and be comfortable switching between tasks as needed.

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Apply now and bring your administration expertise to a team that genuinely makes a difference.

Upload your most recent CV with a cover letter showing how your skills and experience match what we need.

Applications will close at 23:59 on Sunday 19th July with in person interviews week commencing 27th July.

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Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Associate Recruitment Administrator works alongside the Associate Recruitment Advisor to screen and process all new associate applications. They deliver excellent customer service to all applicants and act as a point of contact to business stakeholders in relation to new application processing. The recruitment administrator will be data led in decision making. As a problem solver they find solutions to deliver high volume requirements and are able to reprioritise tasks as necessary, while following clearly defined processes.Landscape
Associate Recruitment sits within the wider Resourcing and Talent team, within People Group. The Associate Recruitment team are responsible for the attraction, screening and referencing of thousands of applications each year. These applications come from teachers, who are our customers, and so customer care and candidate experience is critical to success. Working closely with colleagues in our Operations teams is essential – proactively engaging with candidates, assessing their suitability, and working with the business to ensure resource meets fluctuating demand. We use Microsoft Dynamics as our Applicant Tracking System and Teams/Outlook for our virtual communications.
Activities
Daily processing of new applications, references and emails in line with SLA’s.
First-line support for candidate and business stakeholder telephone and email enquiries.
Collaborate with Recruitment Advisor to co-ordinate chasing of outstanding references and unblocking “stuck” applications, as well as engaging pooled candidates and ensuring retention rules are followed for unsuccessful applicants.
Provide feedback to Associate Recruitment team and Business on the voice of the candidate; facilitating tweaks to messages, adverts and email templates accordingly.
Produce statistics on campaign conversion rates, applicant volumes and conversion ratios and maintain a suite of reports to assist with the planning and evaluation of recruitment activity.
Set up, maintain and update records and management information electronically, where possible, using the appropriate systems (Dynamics, Power BI).
Work unsupervised and take initiative in taking tasks forward, wherever possible and appropriate.
Work collaboratively with colleagues within the recruitment team and in other departments across all AQA offices.
Assist with the production of procedure guidance files, templates, PowerPoint presentations to support the recruitment team.
Support as required with recruitment from additional channels such as organisation of assessment centres, exploring international opportunities and provision of information for marketing materials.
Need to know:  to be successful in this role you will need
Previous experience in a customer-facing role, providing high levels of customer satisfaction while delivering requirements at pace.
Consistent attention to detail and process – focused on underpinning decisions with data.
Broad knowledge of recruitment and/or people processes.
Comfortable both providing challenge to the colleagues as well as being able to follow process and adapt to deliver requirements
Excellent communication skills within team, customer and business settings.
To work effectively as part of the team while also showing flexibility and ability to exercise own judgement for priority setting.
Have a “step up” mindset:  use sound judgement and take accountability for actions.
Be results focused:  make pragmatic decisions and be comfortable switching between tasks as needed.