Manage post-sale SaaS implementations as primary liaison between customers and internal teams. Drive onboarding, adoption, and on-time delivery by running workshops, managing SOWs, project plans, risks, and stakeholder expectations to deliver business value and excellent customer experiences.
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams. You will manage the post-sale implementation project, ensuring successful onboarding, high adoption rates, and on-time delivery. The ideal candidate thrives on solving complex problems and driving business value through technology implementations, all while making customers 'deliriously’ happy.
You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients. You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!
What you'll be doing:
- Proactively engage with Sales, Client Success, Support, and Product Teams
- Master our templated and custom Statements of Work (SOW), that detail services activities, resourcing requirements, deliverables, timing and budgeted hours
- Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice’s value-proposition
- Manage and properly set expectations with both internal and client stakeholders
- Advocate on behalf of the Client and your team
- Effectively manage and drive a portfolio of projects from initiation to close
- Define and maintain project plans, proactively identifying risks and churn mitigation strategies
Necessary skills and experience:
- Bachelor’s degree, or comparable work experience
- 2-3 years professional project management/engagement management experience, or comparable work experience
- Track record of working with clients and internal stakeholders at all levels
- Ability to maintain strong client focus
- Ability to work in a fast paced environment
- Excellent verbal and written communication skills
- Passion, energy, and a collaborative work ethic
- Proven ability to ramp-up quickly and be a self-starter
Nice to haves:
- SaaS implementation project management experience
- Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies
- PMP certification
- Background in e-commerce industry
- Experience scoping professional services for SaaS implementations
- Experience generating or executing SOWs
- Experience selling or delivering Managed Services engagements
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our EMEA Life Page to meet our regional teams and see what life is like in our local offices.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.
Bazaarvoice London, England Office
1 Butterwick, London, United Kingdom, W6 8DL
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