Associate Director - IT Implementation Consulting

Company:Mercer

Description:

We are seeking a talented individual to join our HR Digital Transformation team at Mercer. This role will be based in Bangalore/Noida/GGN/Pune/Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director – Workday Practice

By joining our newly integrated HR Digital Transformation team, you will be at the forefront of a groundbreaking initiative that reshapes how we deliver HR solutions to our clients. This is not just a job; it’s an opportunity to be part of a dynamic and innovative environment where your expertise in Workday implementation will be highly valued. You will work alongside a diverse group of talented professionals who are committed to solving the challenges of the future of work. Additionally, you will play a crucial role in driving our mission to provide holistic solutions that enhance client experiences and outcomes. With our ambitious growth strategy, you will have access to new opportunities for professional development and career advancement, all while contributing to a team that is poised to become a global leader in HR Digital Transformation.

• Plan and prioritize tasks for self while leading Workday implementation projects by contributing to all stages of the delivery lifecycle.
• Demonstrated experience in managing complex Workday implementations, upgrades, and process improvements. 
• Oversee the team's workload, provide mentorship, conduct quality reviews throughout the delivery lifecycle
• Communicate project status and obstacles with the larger project team including Engagement Manager (EM), Project Manager (PM), and client to ensure timely project delivery.
• Manage multiple projects simultaneously, taking the lead on activities across all initiatives.
• Take full responsibility for the end-to-end delivery of assigned projects.
• Provide leadership and work with key stakeholders with the necessary information and channels to make informed, timely decisions.

We will count on you to:

• Lead US/Canada payroll Projects and ability to work on multiple assignments.
• Ability to conduct Workshop Sessions independently and handle Customer queries and Address on time.
• Experience in configuring and customizing Workday Payroll module to meet the specific needs of the organization.
• Ability to Work as a team and coordinate the deliverables with other Consultants.
• Deliver solutions for in scope Payroll, Reporting/ Dashboards related Payroll for implementation.
• Identify scope, scope gaps & get them addressed.
• Identify right stakeholders in the project.
• Communicate & collaborate with project internal / external stakeholders for project success & plan inputs.
• Leading or participating in Workday implementation projects from planning to execution.
• Gather and document requirements, assess complexity and level of effort estimates, prioritizes capacity, and defines development and analysis timelines.
• Identify test scenarios, develop test scripts, and provide key support in Workday feature releases, security, and User Acceptance Testing (UAT).
• Mentor and Coach team members.
• Being flexible to work in multiple time zones, multiple teams.
• Drive Ops excellence culture and lead transformational project(s) with clear visible and measurable impact.
• Responsible for driving initiatives and ensuring results with a confined focus on timelines and quality.
• Excellent technical & functional skills across functional areas required for developing and delivering Payroll solutions across client implementations.
• Should have Payroll Parallel and History Load Experience.
• Excellent Country Specific Taxation Knowledge and Payroll Year End Activities.
• Excellent interpersonal skills
• Excellent communication skills.
• Excellent Excel Skills.
• Adaptability to learn new skills.
• Self-driven
• Manage multiple projects & teams.

What you need to have:

• Certified on country specialized Payroll – US Payroll or Canada Payroll
• Total 12+years of experience (7years in WD)
• BE /B.Tech /MCA /BSc.Extensive experience working with clients as a “Consultant” to drive implementation projects
• Working with cross-functional teams spread across different delivery centers, with a strong understanding of how different Workday modules interact and integrate.
• Up to date on Workday new releases & product roadmap to be able to provide a better solution & enhance End User experience.
• Ability to recommend and implement industry- or country-specific Workday best practices during implementation.
• Active participation in internal initiatives, supporting or leading Workday product teams, and contributing to the development of intellectual property solutions.
• Exceptional interpersonal and communication skills.
• Review project health status for projects being led/delivered by different leads on the Deployment team responsible for
• Lead/Management - Manage workload for the Deployment team, assist team in all the phases of delivery lifecycle, collate and report status/impediments with the greater project team
• Responsible for coordination with Functional Directors, EM/PM, Clients, onsite leads and other functional stream leads as well for Project Planning & Delivery
• Participate in new talent recruitment and mentor junior team members on technical as well as non-technical/softer competencies
• Design Workday solution, prepare design & propose the Workday solution; handover to junior consultants for solution building
• Lead DA reviews
• Define the scope of the project in collaboration with required stakeholders, and manage the project/process to agreed plan
• Task estimation, prioritization, risk identification and tracking to closure within defined project timelines/plan
• Manage team development by ensuring that project tasks are in line with plan. Monthly connects with all team members using 1:1 meetings covering issues, R&R, skill matrix, track IDP progress
• Work with no supervision, provide constant feedback on project status and deadlines to all relevant stakeholders
• Manage requirements scope and architect the solution in discussion with various stakeholders. Escalate any issues as appropriate.
• Research and analyze existing business processes and evaluate alternative methods to recommend the most efficient and cost-effective solution for system design.
• Act as project lead and may direct the work of other developers/analysts, testers.
• Support UAT activities by providing input to test cases recommended for configuration changes
• Flexible working in different shifts/locations including on-call support
• Prepare retention strategies and control attrition in the team
• Work with recruitment teams to shortlist, interview and select staff with appropriate skills for project activities
• Takes timely, appropriate actions that address stakeholder needs/expectations    
• Identify and manage issue resolution including escalation as needed
• Develop & manage communication plans with stakeholders aimed at improved collaboration
• Develop and implement strategies for maximizing the organization's use of the Workday platform to enhance business processes and achieve operational goals.
• Lead the planning, execution, and monitoring of Workday implementation, upgrades, and ongoing optimization projects. Coordinate with cross-functional teams to ensure successful project delivery.
• Manage a team of Workday professionals, including analysts, consultants, and developers. Provide guidance, mentorship, and performance feedback to ensure team success.
• Payroll Requirements, Definition - Investigate the business / technical requirements for the client’s Payroll needs, work collaboratively with business analysts and architects to clarify requirements and to achieve a consensus on the organization's needs and priorities.
• Provide an overview to the client on Payroll capabilities of Workday
• Design the Workday solution to meet the needs.
• Should have strong Payroll Configuration knowledge.
• Conducting sessions with client personnel to verify the required aspects of the payroll; help them fill up Payroll requirements template.
• Application Testing – Assist clients with the testing of the delivered reports. Testing is driven by the scenarios from the client team.
• Production Support – Includes the practices and disciplines of supporting the Workday solution for a period of time post deployment.
• Production Rollout – Assist with the rollout of the Workday solution into the production environment.
• Take timely, appropriate action to address stakeholder needs/expectations.
• Identify and manage issue resolution including escalation as needed.
• Interact and communicate effectively with mid and senior level management.
• Works with senior level management for understanding the future priorities and plans.
• Develop & manage communication plans with stakeholders aimed at improved collaboration.
• Leverage synergies between global information systems      

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.