Support existing software customers by building relationships, responding to enquiries, understanding business needs, identifying upsell opportunities, and contributing to customer retention and account growth. The role involves proactive customer engagement across phone, video, and in-person meetings, collaboration with internal teams, and development toward managing an independent account portfolio.
Build Your Career in Software Sales at Forterro
Forterro is looking for an Associate Account Manager to join our team and support a portfolio of customers using our industry-leading software solutions.
This role is ideal for someone who has experience in a customer-facing or sales position and wants to develop a career in account management. You'll work closely with experienced Account Managers, take ownership of customer relationships, and play a key role in helping customers get the most value from their software investment.
We're looking for someone who enjoys speaking with customers, spotting commercial opportunities and is willing to pick up the phone and make things happen.
Why Forterro?
Founded in 2012, Forterro has grown into a leading provider of software for industrial businesses. Today, more than 2,500 employees across 40+ locations support over 13,000 customers worldwide.
Our software is built specifically for the industries we serve, helping manufacturers improve efficiency, streamline operations and compete more effectively. With established teams across Europe's leading manufacturing economies and a growing international presence, Forterro offers the scale of a global organisation alongside the expertise of specialist software businesses.
For ambitious people, Forterro offers genuine career progression, development and the chance to work with customers that rely on our software every day to run their businesses.
About the Role
About the Role
You'll support customers using LogiKal, the leading software solution for designing, calculating and manufacturing windows, doors and curtain walls, and Quotila, Forterro's cloud-based sales and quotation platform for the fenestration industry.
The majority of your time will be spent working with existing customers. You'll build relationships, understand their business needs and identify ways they can benefit from additional products, services and functionality.
Alongside responding to customer enquiries, you'll proactively engage with customers, uncover commercial opportunities and contribute to customer retention and account growth.
This role has been created as a stepping stone into Account Management, with a clear path towards managing your own portfolio of customers and taking on greater commercial responsibility.
What We're Looking For
You might currently work in internal sales, business development, customer success, customer service, sales support or a similar commercial role and be looking for your next step.
Essential
- Experience in a customer-facing commercial role.
- Strong communication and relationship-building skills.
- Confidence speaking with customers by phone, video and in person.
- A proactive approach and the willingness to create opportunities through customer engagement.
- Commercial awareness and an interest in sales and account management.
- Strong organisational skills and attention to detail.
- The ability to understand customer needs and identify ways to add value.
- Comfortable working with different teams across a business.
- A genuine interest in developing a career in software sales.
Desirable
- Experience in software, SaaS or technology sales.
- Exposure to account management, customer success or pipeline management.
- Experience running customer meetings, reviews or presentations.
- Familiarity with consultative sales techniques.
- Experience using CRM platforms such as Pipedrive.
- Knowledge of manufacturing, ERP, estimating or production software.
What Success Looks Like
You'll build trusted relationships with customers, consistently identify commercial opportunities and develop the skills required to manage your own accounts.
Over time, you'll take on greater responsibility for customer retention, revenue growth and account ownership, supported by experienced colleagues and a structured development path into a full Account Manager position.
If you're motivated by building relationships, developing commercial skills and progressing your sales career within a successful software business, we'd like to hear from you.
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Forterro London, England Office
3 Cavendish Square, London, England, United Kingdom, W1G 0LB
Similar Jobs
Big Data • Marketing Tech • Sales • Software • Database • SEO
Manage a mid-market account portfolio, building customer relationships and serving as an internal customer advocate. Own renewals from discovery through contract completion, while identifying and closing expansions, upsells, and cross-sells. Partner with Customer Enablement Managers to maximize customer value, understand client priorities and budgets, and lead annual business reviews with value-focused commercial narratives.
Healthtech
Supports account and project managers in delivering pharmaceutical and medical communications projects on time and within budget. Responsibilities include project coordination, financial tracking, budgeting, invoicing, reporting, timeline management, client communications, proposal support, cross-functional collaboration, quality compliance, and process improvement. The role also contributes to client satisfaction, account growth, therapeutic-area knowledge, and resolution of project delivery challenges.
Top Skills:
ExcelMS OfficePowerPointWord
Fintech • Analytics
Manage and grow key sustainability client accounts across Continental Europe. Responsibilities include renewals, new business sales, account planning, cross-selling, upselling, relationship expansion, client presentations, product demonstrations, sustainability advisory, CRM pipeline management, and representing the company at industry events.
Top Skills:
Ai AgentsHubspotSalesforceSalesloftZoominfo
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
