Assistant Vice President, DX & Transformation, EMEA Operations

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operations DX & Transformation Office is a newly established team responsible for supporting Operations to enhance productivity, and will play a pivotal role in driving efficiency.  The team will leverage tools such as business process reengineering (BPR) and outsourcing/offshoring, a broad range of digitalisation (DX) tools including automation, digitisation / OCR, artificial intelligence (AI) and workflow. 

Main Purpose of the Role 

We are seeking an experienced Change & Transformation AVP with strong business analysis skills to support the Operations DX &Transformation Office to analyse and deliver key initiatives to realise efficiency and productivity gains utilising a broad range of tools/levers.

Key Responsibilities

Given the nature of the function, the role will need to flex as required to the needs of each particular project, and the overall programme.  The broad based responsibilities are as follows:

• Support establishing and embedding the Operations DX & Transformation Kaizen framework. Align to wider DX & Transformation strategy.
• Identify Opportunities for improvements across EMEA Operations 
• Business Process Re-engineering: Review processes and clearly articulate the problem statement, analyse requirements and identify an appropriate solution/ solution(s). Prepare ‘as is’ process flow diagrams and summarise these at a ‘management level’ to articulate key points.
• Propose improvements using a broad set of Transformation levers
• Delivery: Develop and execute comprehensive project plans for initiatives, considering scope, timelines, and resource requirements, and adhering to the PDLC.  Track and report key performance indicators, project milestones.  Identify and mitigate risks, proactively addressing challenges to ensure successful project delivery within established timelines and budgets.
• Benefits definition and tracking: Determine appropriate metrics for ROI / benefits tracking.
• BAU handover: Ensure appropriate handover to BAU with clear documentation as required.
• DX & Transformation Office Governance: Support the establishment of appropriate governance frameworks for the initiatives delivered by the Operations DX & Transformation Office.
• Communications: Support the communications agenda for the programme, including key committee updates.
• Horizon scanning: Stay informed about industry trends, emerging technologies, and best practices in AI, digitalization, and broader transformation, ensuring the organization remains at the forefront of innovation.
• Relationships: Establish and maintain strong relationships with internal stakeholders, external partners, vendors, and consultants to leverage expertise and resources for project success.
• Change Agent – be a strong advocate for Change and Transformation to support Operation’s strategy to provide timely, accurate and appropriate services.

Work Experience

• Ideally consultancy background, with experience delivering similar transformation initiatives.
• Proven experience managing transformation initiatives, demonstrating successful delivery of projects from initiation to completion.
• Proven experience in business analysis on a range of transformation initiatives.
• Proven experience with a range of transformation tools, including business process re-engineering, automation, Intelligent Automation, etc, and their application to business processes.

Skills and Experience

Functional / Technical Competencies:

• Good understanding of corporate & investment banking operating model, front to back, and the opportunities and challenges confronting the organisation
• Strong understanding of Change Management and project delivery, and familiarity with project management methodologies.
• Strong planning and prioritisation skills
• Excellent communication skills (verbal, written and presentation), able to communicate concepts clearly, concisely and accurately, adapting as required for the intended audience.
• Sound stakeholder management skills with an ability to operate with individuals at all levels, with a proven ability to present and challenge
• Sound understanding of governance, risk and control frameworks, both for Change and the wider organisation
• Calm approach, with the ability to work well in a pressurised and fast paced environment, operate with urgency, manage large workloads, appropriately prioritise and deliver to tight deadlines.

Personal Requirements

• A structured and logical approach to work
• A creative and innovative approach to work
• Strong problem solving skills
• Excellent interpersonal skills
• Excellent attention to detail and accuracy
• Strong communication (verbal and written), analytical and numerical skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach
• Strong decision making skills, the ability to demonstrate sound judgement
• Strong problem solving and decision making skills
• Adaptable and flexible to suit the needs of the role, including minimum 3 days in the office
• Strong excel, powerpoint, word and MS project skills
• Personal alignment to MUFG Values
  • Integrity & Responsibility
  • Professionalism & Teamwork
  • Challenge ourselves to grow
• Personal alignment to EMEA Cultural Principles
  • Client Centric
  • People Focused
  • Listen Up, Speak Up
  • Innovate & Simplify
• Own & Execute

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.