Consumer Operations Executive

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a dynamic Consumer Operations Executive to join our growing Consumer Interactive team.
 

Day to Day You’ll Be:

• Interface with clients, supporting with account management queries and responsible for the review/delivery of MI to clients.
• Pro-actively manage the Consumer Ops inbox responding to internal/external emails.
• Liaise with internal teams to investigate and resolve escalated client queries.
• Responsible for investigating data issues, along with trends and patterns, via data queries, to deliver effective and actionable insight to the business and clients.
• Support Consumer Interactive Identity Protection and Breach team with onboarding of new clients via set-up of breach services.
• Coordinate and issue client communications regarding product or service maintenance/updates.
• Interface with the Consumer Services teams to support the implementation of improved efficiencies within consumer communication and the dispute process.
• Support to ensure operational/process requirements are captured and documented.
• Facilitate MI and Billing requirements for clients.
• Manage standard onboarding of new clients.
• Complete regulatory oversight on our partners to ensure operating in line with our requirements, and escalation of findings where issues are identified.
• Support internal teams with user access management to internal admin products and complete regular user access audits.
• Develop a strong personal network of contacts to continually be aware of the market, both clients and competitors, and provide voice of customer feedback into TU.
• Support with wider Consumer Interactive activities including monthly reporting, risk register and business continuity.
   

Essential Skills & Experience: 

• Clear customer focus / client service ethos
• Ability to work effectively under pressure, whilst continuing to achieve service excellence 
• Excellent all-round communication skills
• Pro-active and results driven
• Excellent organisational and multi-tasking abilities
• Strong attention to detail
• Excellent analytical and numeracy skills
• Strong problem solving and decision making 
• Knowledge and experience of Microsoft Office apps
• Strong and enthusiastic team player
• Educated to A levels or above
   

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Business Operations