Assistant Claims Manager

We have an opportunity for an Assistant Claims Manager to join our Claims department here at Tokio Marine Kiln. You will report to the Head of Property Binders and will ensure that the delivery of the TMK claims service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided by service suppliers. You will assist the Head of Property Binders to achieve this through the management of claims issues arising from a designated book of business and development of nominated client relationships.

The role includes responsibilities such as the delivery of a first-class service to all customers, through personal ownership and via the team as a whole. You will also be responsible for the management of a portfolio of claims, primarily of a more complex nature, which will be achieved through personal ownership, working with experienced colleagues or by oversight of Senior Claims Adjusters. You will be expected to ensure that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers, as well as ensuring that all claims presented are handled in accordance with the highest professional standards, meeting all relevant SLA’s. In addition to this, you will also be expected to liaise with underwriting teams regarding claims and wording issues at an individual and market level to support the profitable development of accounts. It is vital that you have a clear understanding of the company’s risk appetites and must champion the company values and work in accordance with the organisational behaviours.

The successful candidate will have a general non-marine insurance market background and will ideally have experience handling property binder claims in the Lloyd’s market. An ACII qualification or equivalent is also desirable but not essential, and they must also have an understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF. The successful candidate will have experience of managing people or mentoring, and must also have the ability to foster and maintain excellent business relationships, generating credibility with key stakeholders. In addition to this, you must be a team player who can provide support to other members of staff and take ownership of customer issues when required.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [email protected] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [email protected].

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