Assistant Box Office Manager, O2 Shepherds Bush Empire

Job Summary:

Venue: O2 Shepherd’s Bush Empire  

Company: Academy Music Group       

Location: London     

Reports to: General manager 

Working hours: Full-time  

Role 

The assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events. 

Our team 

O2 Shepherd’s Bush Empire is our prestigious and internationally renowned West London venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. 

About you 

• Experience in a box office environment within the live entertainment industry 
• Knowledge in using digital ticketing platforms 
• Proven track record in customer service  
• Proficient in Microsoft Office packages 
• Good communication and diplomacy skills 

What we need 

• Client and customer service experience 
• Enthusiasm for the live events industry 
• Flexibility to work irregular hours (weekends/evenings/public holidays) 
• Willingness to build positive working relationships 
• A proactive organiser with clear attention to detail  

What you’ll be doing 

• Support an efficient and smooth box office service 
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• High quality customer service 
• Maintain first-rate relationships with clients, partners and audiences  
• Ensure accurate and timely sales of all ticketed events 
• Monitor ticket allocations to maximise sales through Ticketmaster 
• Make sure all paperwork and reporting is completed and professionally retained 
• Supervise casual box office employees as required 
• Proactively administer all accessible ticketing requirements and communications 
• Financial reporting and administration  ● Reconciliation and cash management 
• Maintain ticket stock and Ticketmaster equipment 
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office ● Publicly represent the venue and Company in a professional manner 

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Reality check

While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.

Our company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. 

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

#AMG