Job Summary:
Location: London, UK - Hybrid (3 days per week in the office)
Division: Ticketmaster Music
Line Manager: Director, Artist & Promoter Relations EMEA
Contract Terms: Permanent, Full-Time
THE TEAM
Ticketmaster is the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theatres, Ticketmaster now processes over 500 million tickets a year. Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific and employs over 6,500 people. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.
Ticketmaster Music manages our global concert line of business. We're the commercial engine behind the world's biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimize prices, and provide key insights and fan interactions. Our deep understanding of touring artists' business needs, and our access to the technological scale and expertise of the global leader in ticketing enables ''Artist-Driven, Ticketmaster-Powered'' outcomes that are transforming the global concert industry.
THE JOB
The Artist & Promoter Relations Coordinator plays a critical role in the tactical support and execution of the suite of premium offers and custom programs for Ticketmaster Music. Once tour-based programs are approved by an artist, the Artist & Promotions Relations Coordinator works with the account lead to assess the level of complexity of the tour and assembles the appropriate teams and resources to successfully launch, run and report on the tour-based programs.
The Artist & Promotions Relations team act as advocates of artists within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. The Artist & Promoter Relations Coordinator is relied upon as a valuable resource in providing general and administrative support for the team.
WHAT YOU WILL BE DOING
- Assist with administrative departmental functions such as internal record-keeping and best practices, managing onsale pipeline, monthly reporting, ad-hoc reporting, data feed management, invoicing, information gathering + distribution as needed. Ensure correct, timely and accurate delivery of such reports.
- Assist respective account leads in coordinating and supporting hundreds of tours per year, ensuring timely, accurate, and effective communication of tour-specific requirements and configurations across internal and external teams.
- Source and catalogue event links prior to each on-sale, inputting into content management systems for the purpose of surfacing tour landing pages, ensuring each is functional and correct.
- Contribute to the provision of demand and sales reporting data for clients on tours managed by Ticketmaster Music, including event page views and queue stat updates as well as ensuring clients have online reporting access to events where required.
- Alongside the respective account leads, act as first line of support for day-to-day client needs; managing and motivating various cross-functional team members toward meeting client expectations regarding established tour objectives and desired outcomes.
- Work closely with respective account leads to educate clients on various Ticketmaster programs/tools that affect tour performance, such as, but not limited to: VIP, Platinum, Pricemaster, Artist Sign-Up, Ticketmaster Request, SafeTix and digital ticketing, SmartQueue, abuse prevention, TM+ and TM1.
- Work alongside cross-functional groups, including, but not limited to, event and marketplace operations, event programming, marketing, finance, legal, product, abuse prevention, and others, to execute tour projects within the constraints of tight, and often fluid, time deadlines.
WHAT YOU NEED TO KNOW
- Proven relevant industry experience
- Previous experience at a ticketing company, music label, management company or talent agency preferred with a proven understanding of the ticketing/entertainment industry.
- Excellent written and verbal communication skills with the ability to make the complex simple.
- Must be proficient in Excel, PowerPoint, Word and Outlook. Salesforce experience is a plus.
- Familiarity with a number of different ticketing systems, products, websites, and apps – including Ticketmaster.
- Demonstrated ability to manage cross-departmental projects for teams working towards the same goal.
- Technical expertise in areas such as analytics/reporting (including settlements/audits) a plus.
YOU (BEHAVIOURAL REQUIREMENTS)
The following attributes determine how the role will be carried out and are required to be a success:
- Passion for music
- Curious – Comfortable asking “what if?” and eager to learn and explore.
- Confident – Capable of dealing with uncertainty and navigating through it. Comfortable dealing with clients and/or the public.
- Independent - Self-starter, with a bias toward action and execution. Ability to act autonomously with limited supervision, instilled with a sense of urgency for projects large and small.
- Collaborative – you thrive in a team environment, enjoy giving and receiving constructive criticism and are open to alternative viewpoints.
- Empathetic – you listen to understand and connect first before you respond.
- Organiser – Exceptional organisation skills and meticulous attention to detail. Excellent time management skills with an understanding that hours of work and location of duties may vary based on need.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
APPLICATION CLOSING DATE: EOD 24 JANUARY 2025 (We reserve the right to close the advert at any time)
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