Artist & Promoter Relations Coordinator (EMEA)

Job Summary:

Location: London, UK - Hybrid ( 3 days per week in the office)

Division: Ticketmaster Music

Line Manager:  Director, Artist & Promoter Relations EMEA

Contract Terms: Permanent, Full-Time

THE TEAM

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theatres, Ticketmaster now processes over 500 million tickets a year. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 people. Ticketmaster was established in Phoenix, Arizona in 1976.

Ticketmaster Music manages our global concert line of business. We’re the commercial engine behind the world’s biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimize prices, and provide key insights and fan interactions. Our deep understanding of touring artists’ business needs, and our access to the technological scale and expertise of the global leader in ticketing enables “Artist-Driven, Ticketmaster-Powered” outcomes that are transforming the global concert industry.

THE JOB

The Artist & Promoter Relations team are the face of Ticketmaster Music to the artist community and play a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. The Artust & Promoter Relations Co-ordinator provides general support for the team as they work within Ticketmaster to meet/exceed the established goals for the tours they work on.

WHAT YOU WILL BE DOING

• You will provide support for all Ticketmaster Music activity in the region, such as, but not limited to: Presales, VIP, Platinum, Pricemaster, Registration, Ticketmaster Request, SafeTix and digital ticketing, SmartQueue, abuse prevention, TM+ and TM1.
• You will assist with and contribute to the day-to-day administration of the team under the guidance of your manager.
• You will support a sub-set of client accounts specific to TM Music including promoters, record labels, VIP packagers, third party fulfilment providers. This involves the management of their related events and upsells from the point of submission to coming off sale, ensuring good communication with clients throughout.
• You will assist with the co-ordination of the internal distribution of information received from TM Music clients or from the Artist & Promoter Relations team, as related to particular tour specifications to ensure consistency and accuracy of event builds to match client requirements at tour level, including where the tour spans multiple platforms (i.e. Host, TicketWeb, Universe).
• You will act as a single source of event/onsale information for tours which have Ticketmaster Music involvement, and to manage the circulation of this info to all relevant teams.
• You will conduct pre-onsale checks on events where the TM Music team is involved, liaising with clients and venues regarding allocations, ticket inventory, final reports, and customer services queries.
• You will work with internal and external stakeholders to source and catalogue event links prior to each on-sale, inputting into content management systems for the purpose of surfacing tour landing pages, ensuring each is functional and correct.
• You will take on day-to-day administration of our online tour pipeline to ensure its accuracy and relevancy, troubleshooting and rectifying any errors in information.
• You will contribute to the provision of demand and sales reporting data for clients on tours managed by TM Music, including event page views and queue stat updates as well as ensuring clients have online reporting access to events where required.
• You will take ownership of, and responsibility for, each event on-sale, to include being present for the duration of the on-sale period as directed by your manager.
• You will support the data delivery via secure means including automated feeds for music and merchandise fulfilment partners and other TM Music clients.
• You will be responsible for the resolution of any queries from clients, venues and CS relating to Ticketmaster Music Programmes.
• You will support with administration: i.e., data feeds for fulfilment partners/labels, code redemption campaigns, data reporting, sales reporting and ad hoc reporting when required.
• You will ensure that all event-related information is accurate, up to date & accessible across all sales channels prior to on-sale and during the life cycle of each event.
• You will ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external).
• You will represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors.
• You will undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company.

WHAT YOU NEED TO KNOW

• Proven relevant experience
• Some evidence of client contacts and relationships among the Ticketmaster Music client base
• Ticketmaster systems (HOST/Microflex) experience and expertise desirable
• I.T. literate -Windows Office Suite (Word, Excel and Outlook)
• A proven understanding of the ticketing/entertainment industry

YOU (BEHAVIOURAL SKILLS)

The following attributes determine how the role will be carried out and are required to be a success:

• A highly motivated and conscientious individual
• Excellent communication, interpersonal and customer care skills
• A proactive nature to include a flexible approach to hours of work and location of duties
• Ability to use self-initiative as well as work within a team
• Excellent time management skills
• A calm, patient, and professional manner
• Confident telephone manner
• Confident in dealing with the general public face to face
• Good organisational skills, with a high level of attention to detail

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

APPLICATION CLOSING DATE: EOD 24 JANUARY 2025 (We reserve the right to close the advert at any time)

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