Leads the Asia Pacific Human Resources control framework, identifying and mitigating operational, regulatory, legal, and reputational risks. Advises senior HR stakeholders, designs and strengthens controls, oversees risk governance, issue remediation, assurance readiness, and control documentation. Drives control-by-design practices, process simplification, automation, and continuous improvement while managing regional governance forums and a high-performing team.
In this regional leadership role, you will influence senior stakeholders, strengthen controls across critical employee and manager processes, and help teams move faster—safely. You will bring independent challenge, practical solutions, and a continuous improvement mindset. You will also help modernize controls through simplification and automation.
As a Head of Human Resources Control Management, Asia Pacific in the Human Resources Product Organization, you will lead the regional control framework that helps Human Resources identify, assess, and manage operational and regulatory risks. You will partner closely with senior Human Resources leaders to embed strong, scalable controls across key employee experiences and support safe, well-governed change. You will provide independent risk challenge and drive practical risk reduction through smarter processes and increased automation.
Job responsibilities
- Lead and enhance the Asia Pacific Human Resources control framework across end-to-end employee and manager processes.
- Partner with senior Human Resources stakeholders to identify material risks and advise on effective, sustainable control design.
- Act as a trusted advisor to HR leadership on control risks, governance decisions, prioritization, and remediation trade-offs.
- Drive a continuous and integrated approach to risk assessment in support of ongoing change and product transformation.
- Provide independent risk challenge through targeted reviews, issue analysis, root cause identification, and the monitoring, measurement, and escalation of operational risks in line with enterprise operational risk practices.
- Coordinate and maintain an accurate Human Resources risk profile, including key risks, controls, issues, remediation progress, and alignment with ongoing risk assessment activities.
- Partner with second line and independent assurance teams (for example, operational risk, compliance, legal, data privacy, resiliency, and internal audit) to align on risk themes, outcomes, and review readiness.
- Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
- Lead regional risk and control governance forums, including agenda setting, materials, facilitation, and follow-up actions.
- Embed “control by design” into new initiatives by advising early on process design, control points, and operational readiness.
- Identify and recommend opportunities to simplify processes and strengthen controls through automation and digitization.
Required qualifications, capabilities, and skills
- Minimum 10 years of experience in operational risk, controls, control management, audit, or a related risk discipline
- Minimum 7 years of experience within banking or financial services
- Demonstrated experience advising and influencing senior stakeholders on risk decisions and control outcomes
- Proven experience designing, assessing, or strengthening controls across complex, cross-functional processes
- Proven experience leading risk governance routines (for example, forums, executive updates, and action tracking)
- Proven people leadership capabilities, including hiring, coaching, performance management, and developing a high-performing team, with direct accountability for outcomes across multiple dimensions
- Demonstrated ability to assess risk across regulatory, legal, operational, and reputational dimensions
- Experience managing issues from identification through remediation, including documentation and evidence requirements
- Experience working effectively with independent assurance partners, including internal audit and compliance functions
- Strong written and verbal communication skills, including the ability to translate complex topics into clear actions
- Strong program and time management skills, with experience delivering outcomes under tight deadlines
Preferred qualifications, capabilities, and skills
- Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
- Experience supporting large-scale operating model, process, or technology transformation with controls embedded from the start
- Experience driving control simplification and automation (for example, shifting from manual checks to preventative or system-based controls)
- Experience working across multiple Asia Pacific jurisdictions and managing regionally varied risk requirements
- Experience using data-driven approaches to identify risk trends and target control improvements
- Experience building or maturing a regional control framework and governance from the ground up
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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