Analyst, Data Operations

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Team Overview

This position is accountable for ensuring that client data for Batch Product services is received and returned to internal and external clients within the service level agreements. This is done through the processing and loading of requests received as per internal/external client requirements within set turnaround times, thereby ensuring that good quality outputs and reports are produced and delivered to clients This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Key Tasks & Accountabilities
• Deliver service excellence for Batch order fulfilment.
• Appraisal and processing of job submissions to ensure all requirements are met.
• Ensure that good quality input data is processed to achieve a high match rate. Perform pre-validations and engage with Client Management & Consultancy to address major anomalies that would impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision making by clients. Ensure any data related concerns are addressed before delivering to the customers.
• Involved in data processing, management, and reporting of batch jobs daily, weekly, and monthly.
• Identify where to improve efficiency and / or quality of processes.
• Drive operational improvement by identifying and implementing appropriate solutions.
• Adhere to documented processes and contribute to documentation reviews.
• Quality control & dispatch of completed work.
• Actively contributing towards reducing the risk profile of the team.
• Ensure queries and complaints are dealt with in a timely manner.
• Support Data Processing Consultant with product changes / new releases.
Performance Indicators
• Delivering various services in line with performance and quality targets
• Level of knowledge and understanding of services provided by the department
• Personal Development
• Positive Team involvement

Additional Job description

Key Skills Required Essential:
• A passion for Service Excellence with 1-3 year of experience.
• Excellent communication skills - able to adapt communication style to the audience
• Strong attention to detail
• Proficient in using Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to plan and organise workload with guidance
• Ability to work effectively within a team environment
• Ability to use own initiative
• Ability to Problem Solve efficiently and effectively
• Ability to follow procedures but the skills and motivation to improve them
• Ability to multitask in a high-pressure environment
• Risk Aware
• Work well under pressure within ever changing environment
• Meet deadlines & escalate in a timely manner when appropriate
Desirable:
• Some knowledge and experience of Microsoft SQL Server Management Studio
• PowerShell, PowerBI & R exposure

Required Knowledge And Experiences

Experience
Essential:

• SQL and Python exposure
• Experience of personal time management in a fast-paced environment
• Experience of working in a result driven environment

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Analyst, Data Operations