AI Transformation Lead, People - 12 Month FTC

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

As the AI Transformation Lead, People you will...🚄

Lead the end to end delivery of AI transformation across the People function at Trainline.

You will be accountable for identifying high impact AI opportunities, designing and deploying solutions, and ensuring adoption and measurable outcomes. This is a hands on transformation role, not just defining strategy, but building and embedding AI enabled processes, tools and workflows into day to day People operations.

Acting as the bridge between People, Technology and Data, you will transform how work gets done across the employee lifecycle, leveraging AI, automation and agent based workflows to improve efficiency, enhance employee experience and unlock capacity for higher value work.

What you will be doing 💡

AI Strategy, Adoption and Opportunity Identification

• Assess People processes, systems and workflows to identify high value AI opportunities

• Define and deliver an outcome driven AI roadmap, focused on impact and speed to value

• Partner with People leadership to build and prioritise a pipeline of AI use cases

• Champion AI adoption across the People function and align with Trainline’s wider AI strategy

Solution Design, Build and Implementation

• Design and deploy AI enabled solutions, including assistive tools, automation and insight driven capabilities

• Implement AI agents and workflow orchestration to simplify and streamline processes

• Integrate solutions across HR systems to create seamless end to end workflows

• Work closely with Legal, Privacy and Security teams to ensure solutions are safe and compliant

Programme Delivery and Governance

• Own delivery from discovery through to implementation and optimisation

• Define clear success metrics and expected ROI

• Ensure appropriate governance, documentation and oversight

• Manage timelines, priorities and stakeholder alignment

Adoption, Change and Capability Building

• Drive adoption and embed AI into day to day workflows

• Build AI capability across the People team through training and enablement

• Create playbooks and guidance so teams can continue to scale and evolve solutions

Process Transformation and Continuous Improvement

• Redesign and simplify processes before applying automation

• Build scalable, AI ready workflows that reduce manual effort and improve experience

• Track and report on impact, including efficiency, adoption and service improvements

• Continuously improve solutions based on data and feedback

What success looks like in 12 Months 📊

• Delivery of multiple high impact AI solutions with clear ROI

• Strong adoption and regular usage across the People function

• A clear and prioritised pipeline of AI opportunities

• Delivery against a defined roadmap and milestones

• Measurable improvements in efficiency, service delivery and employee experience

• Lasting capability uplift within the People team

What we are looking for 🧠

• Experience delivering AI, automation or digital transformation initiatives, ideally within People or HR

• Hands on experience turning AI opportunities into practical solutions

• Strong understanding of AI technologies such as generative AI, automation and agent based systems

• Experience with AI tools such as OpenAI, Microsoft Copilot or similar platforms

• Experience working with Engineering, Data or Product teams

• Track record of delivering measurable business impact

Skills and Capabilities ✨

• Strong problem solving skills with a practical, hands on approach

• Ability to take ideas through to implementation and optimisation

• Confidence working with AI tools and experimenting to find solutions

• Strong stakeholder management and communication skills

• Data driven mindset with the ability to measure and demonstrate impact

• Curious, proactive and comfortable working with new technologies

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!