Lead the operating model for AI and data governance requests across HR and Employee Experience. Manage coordinator teams, intake, triage, routing, SLAs, backlog reduction, escalations, reporting, and approval readiness. Support high-risk use cases through documentation, reviews, remediation, approvals, and closure. Develop governance playbooks, procedures, checklists, templates, and training while partnering with HR, technology, data, risk, legal, compliance, privacy, and governance stakeholders.
Drive the execution of disciplined AI and data governance coordination across high-volume HR/Employee Experience (HR/EX) initiatives. This role places you at the center of managing operational risk, strengthening governance processes, and guiding teams through complex, highly governed oversight needs. Influence outcomes by ensuring use cases are progressed with clarity, control, transparency, and accountability.
As a VP, AI and Data Governance Coordinator Lead in HR/EX, you will spearhead the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalation routines, and approval readiness across AI, data, analytics, automation, and governance requests. VP JD AI and Data Gov Coordinator Lead.docx You will leverage strong operational discipline and stakeholder management to ensure requests are actioned promptly, high-risk use case owners are actively supported through the governance lifecycle, and case records remain accurate, complete, and auditable.
Job responsibilities
- Lead the day-to-day activities of the coordinator team, including work allocation, prioritization, capacity planning, escalation handling, and performance tracking.
- Oversee intake, triage, routing, assignment, and actioning of new governance requests, validating required information, artifacts, ownership details, and risk indicators in line with procedures and SLAs.
- Drive backlog reduction and SLA management through disciplined monitoring, reporting on volumes/aging/throughput, escalation of bottlenecks, and root-cause identification to improve the operating model.
- Provide hands-on coordination support for high-risk HR/EX AI and data use cases, shepherding owners through documentation, review coordination, remediation, approvals, and closure.
- Serve as a key stakeholder point of contact, translating governance requirements into practical guidance and developing/enhancing playbooks, SOPs, checklists, templates, and training materials.
Required qualifications, capabilities, and skills
- Experience in leading or managing teams responsible for intake, case management, workflow coordination, approvals, service delivery, or control processes.
- Demonstrate strong understanding of SLAs, case tracking, issue management, escalation management, operational reporting, and process controls in a highly governed environment.
- Proven ability to manage high volumes of work while maintaining accuracy, consistency, and attention to detail, including driving backlog reduction and service delivery improvements.
- Strong stakeholder management and communication skills across HR, technology, data/analytics, risk/control, legal, compliance, privacy, and governance teams, explaining requirements clearly and concisely.
- Apply sound judgment and analytical rigor to influence outcomes without direct authority, using metrics and reporting to identify trends, escalate risks appropriately, and drive practical improvements.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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