Administrator / Receptionist

Job Description:

Administrator

Permanent

Salary: £30,500 per annum

Location: Bupa, Citigroup Centre, 33 Canada Square, London, E14 5LB

Hours: 40 hours per week, Full Time

Typical Working Pattern: Monday to Friday, between 07:45 and 18:00

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.  

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. 
 
We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. 
 
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. 

About the Centre

This is an exciting opportunity to join our brand-new flagship Onsite Health Centre at Citi Tower in Canary Wharf. The centre offers stunning panoramic views across London and provides a premium healthcare environment equipped with the latest technology and facilities.

As one of Bupa's most prestigious health centres, this state-of-the-art facility delivers a range of services including:

• Health Assessments
• GP Appointments
• Physiotherapy and MSK Services
• Mental Health Support
• Specialist Healthcare Services

Become part of a supportive and ambitious team at an exciting stage of growth, with further expansion planned over the coming months.

We Make Health Happen

We're looking for a customer-focused Administrator to play a vital role in delivering a five-star experience for every customer who visits our centre.

This is much more than a traditional reception role. You'll be at the heart of the customer journey, ensuring every interaction is seamless, professional and personalised. From welcoming customers on arrival to arranging follow-up appointments and supporting clinical teams, you'll help create an exceptional experience within one of Bupa's most innovative healthcare settings.

You'll enjoy working in a modern, highly organised environment where collaboration, continuous improvement and outstanding service are at the core of everything we do.

Role Overview:

• Provide a warm, professional welcome to customers and support them throughout their journey within the centre.
• Manage reception activities, including customer arrivals, sign-ins and check-outs.
• Answer, screen and respond to customer enquiries via telephone, email and local mailboxes.
• Maintain a clean, organised and professional reception and waiting area.
• Ensure customer reports are processed and dispatched within agreed timescales.
• Support the management and escalation of abnormal results where required.
• Prepare clinical files, appointment documentation and consent forms.
• Manage the receipt, scanning and uploading of clinical documentation and results.
• Ensure all customer information is accurately maintained across relevant systems including EXACT, BOSS and Meddbase.
• Process customer payments, invoices, credit notes and additional charges.
• Book and coordinate follow-up appointments, referrals and ongoing customer programmes.
• Monitor stock levels and manage ordering processes.
• Process invoices and delivery notes in line with Bupa policies.
• Support the wider team by identifying opportunities to improve processes and enhance the customer experience.
• Play an active role in maintaining outstanding centre facilities and escalating issues where appropriate

What We're Looking For

We're open to candidates from a wide range of backgrounds. Previous healthcare experience is beneficial but not essential. We're particularly interested in individuals who are passionate about delivering exceptional customer service.

You may come from:

• Healthcare or clinical administration
• Private healthcare
• Hospitality
• Luxury retail
• Corporate reception
• Customer service environments

Most importantly, you'll have:

• Outstanding customer service skills and a genuine passion for helping people.
• Excellent verbal and written communication skills.
• Previous administration and/or reception experience.
• Strong organisational skills and attention to detail.
• Confidence using multiple IT systems.
• The ability to work independently and use initiative.
• A proactive mindset with a willingness to suggest improvements.
• A positive, approachable and professional manner.
• Experience handling sensitive or confidential information.

Desirable:

• Knowledge of medical terminology.
• Experience working in a healthcare environment.

About You

You'll be:

• Passionate about delivering a world-class customer experience.
• Adaptable and comfortable working in a fast-paced environment.
• Resilient and solutions focused.
• Organised with excellent time-management skills.
• A collaborative team player who enjoys supporting others.
• Professional, personable and confident communicating with a diverse range of customers.
• Committed to maintaining the highest standards in everything you do.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
 

Joining Bupa in this role you will receive the following benefits and more:

• 25 days’ holiday (increasing with service) + option to buy/sell
• 3 paid volunteering days
• Enhanced pension & life insurance
• Bupa health insurance
• Discounted dental cover
• Digital GP access
• Emotional and family wellbeing support
• Financial wellbeing resources
• Support for carers
• Interest-free annual travel loan
• Long service awards
• Access to our Menopause Plan and wellbeing support

Why Join Us?

We encourage all of our people to” Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

This is a unique opportunity to be part of a growing, high-profile healthcare centre where customer service truly sets us apart. If you're passionate about delivering exceptional experiences and want to work in a premium healthcare environment with a supportive team, we'd love to hear from you.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.

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