Manage a high-value global client portfolio, develop tailored account plans to grow revenue, lead renewals and negotiations, analyze performance to protect and optimise revenue, cross-functionally ensure delivery, and act as a strategic payments advisor to identify upsell and retention opportunities.
At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.
The Purpose:
Are you a relationship builder with a sharp commercial instinct? Do you thrive on turning solid client connections into powerful, revenue-driving partnerships?
We are looking for a highly motivated Account Manager to join our dynamic team and take ownership of growing our existing customer portfolio. This isn't just about maintaining status quo - it’s about deeply understanding our clients' businesses, unlocking hidden value, and strategically expanding our portfolio share.
If you have a proven track record of smashing growth targets, a gift for building effortless rapport with key stakeholders, and the communication skills to navigate complex commercial conversations, we want to hear from you.
What you'll be doing:
- Drive Global Growth: Manage a high-value global client portfolio, executing tailored account plans to expand revenue, maximise portfolio share, and unlock new cross-selling/upselling opportunities.
- Be a Trusted Advisor: Deeply understand your clients' complex payment needs, mapping PPRO’s solutions directly to their business growth strategies.
- Command Commercial Conversations: Confidently lead complex contract renewals and negotiations with key decision-makers and C-suite influencers.
- Protect & Optimise Revenue: Analyse performance metrics and market trends to build proactive retention strategies, mitigate risks, and deepen long-term customer loyalty.
- Champion Your Clients: Collaborate cross-functionally with internal teams to ensure seamless delivery on customer objectives in a fast-paced environment.
As an Account Manager at PPRO, you won't just manage accounts - you will act as a strategic consultant, helping global businesses scale through smart payment solutions. You will:
What you'll need to have:
- Payments Expertise: 4+ years of proven success in account management, partnerships, or sales specifically within the payments industry.
- Commercial Track Record: A demonstrable history of hitting revenue targets, expanding portfolio share, and steering complex contract negotiations.
- Strategic Mindset: Sharp business acumen and strong analytical skills to translate data into actionable commercial strategies.
- Relationship Mastery: Natural interpersonal and communication skills to build effortless rapport with both global clients and internal stakeholders.
- The Right Grit: A highly proactive, independent, and curious mindset - someone who is hungry to make an impact in a fast-moving ecosystem. What We’d Love to See (The Bonus Points!)
- The Status-Quo Challenger: You don’t just follow processes; you proactively look for better ways to do things and drive positive change.
- A Global Outlook: You thrive in international environments and love connecting with people from diverse backgrounds and cultures.
- A Growth Mindset: A genuine passion for continuous learning, personal development, and adding real value to the wider team.
What's in it for you?
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.
Pet-friendly office- Because work is better with your paw-tners by your side
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
PPRO London, England Office
48 Chancery Lane, London, United Kingdom, WC2A 1JF
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