Client Manager - Global Benefits Management - London or Bristol (Hybrid)
As a Consultant (Client Manager) in the Global Benefits Management (GBM) team you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and appointment of Mercer in all mandated locations.
Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.
Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.
We will count on you to
Manage a number of client relationships and provide advice with regards to global insured benefits
Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership
Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Global Benefits Management appointment
Support with the execution of the client’s global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing
Oversee the coordination of local in-country colleagues in their role of local specialist/brokers
Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed
Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters
Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities
What you need to have:
Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation
Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
Strong client focus with relevant client facing experience
Ability to consult, analyse and communicate on insured employee benefit related products
Excellent communication skills, both written and verbal, with strong attention to detail
Experience in simultaneously managing multiple projects/tasks and have an organised approach, with the ability to prioritize, drive them to conclusion
Results-orientated, accustomed at setting high standards and working in a demanding environment
Strong self-starter, fast learner, with the ability to work independently or as part of a team
What makes you stand out:
Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).
Have a good understanding of employee benefit risk financing solutions
Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
Have successful track record of new business development
Being fluent in another language
Why Join Our Team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
