Account Manager

Step into OutsideIn Thinking 

At Cherry, we don’t just manage our client accounts, we immerse ourselves in their worlds, and in return we offer them expertise from our diverse collective of thinkers and doers. It’s this combination that allows us to deliver bold ideas.

We’re looking for an Account Manager who is confident, curious, and ready to take ownership. Someone who thrives on building strong client relationships, managing multiple moving parts, and proactively pushing work forward, always with quality, care, and ambition.

About The Role
As an Account Manager, you’ll take ownership of day-to-day client relationships and the smooth delivery of multiple projects. You’ll work closely with Account Directors and Senior Account Directors, while also guiding junior team members and helping them grow.

You’ll be responsible for ensuring work is delivered on time, on budget, and to a consistently high standard, while keeping clients informed, engaged, and confident in Cherry.

Key responsibilities

• Own the day-to-day management of assigned client accounts and projects
• Build strong, trusted client relationships and act as the primary day-to-day contact
• Manage project timelines, budgets, estimates, and invoicing with confidence
• Ensure quality control across all outputs, constructively challenging work where needed
• Respond to client requests and queries in a timely, solutions-focused way
• Coordinate internal teams to ensure smooth, efficient delivery
• Identify relevant insights and information, bringing the right people into the conversation
• Support Account Directors with strategic input, forecasting, and account planning
• Coach and support Account Executives, fostering team development and collaboration
• Contribute to organic growth through spotting opportunities and adding value

Skills required

• At least 3 years’ account handling experience within a healthcare communications agency
• A solid understanding of pharmaceutical and healthcare environments
• Experience working across the promotional/marketing mix
• Strong organisational skills and the ability to manage multiple projects at pace
• Excellent written and verbal communication skills, including confident client interaction
• Sound financial management skills, including budgets and estimates
• A proactive, detail-driven mindset with strong judgement and problem-solving ability
• Confidence taking ownership, while knowing when to escalate and involve others

About Cherry: 

We’re not just another healthcare agency. At Cherry, we’re a vibrant collective of thinkers, creators, and innovators who believe the best work happens when we combine intimate knowledge of our clients’ needs and external expertise.

Our culture is dynamic, supportive, and adventurous and we’ve been recognised as a Great Place to Work for six years running, including awards for Best Workplace, Best Workplace for Women, Best Workplace for Wellbeing, and Best Workplace in Consulting & Professional Services.

At Cherry we work collaboratively in a hybrid model, with a minimum of 3 days per week in our office near London Bridge. 
What we offer:  
At Cherry, employee development is key. We have bespoke internal and external training programs that are run year-round across all departments, and group mentoring program employees can get involved in!  
As well as the competitive basic salary, great social events and a culture of continual learning we also offer our employees:  

• 25 days holiday per year (which increases with tenure)  
• Work From Anywhere Policy (for 20 days per year you can work from anywhere abroad)  
• Annual Wellbeing Allowance, to spend on whatever that makes you happy  
• 2 x volunteer days per year - to support a cause close to you!  
• Christmas Office Closure
• Employee Assistance Programme  
• Private health/free travel insurance for you and your family  
• Enhanced family friendly & women's health policies  
• Enhanced employer pension contribution  
• Mobility program - being part of a wider group enables employees the opportunity to work from one of our global offices (US, Canada, Europe, UAE) for short/mid/long term secondments  

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