Account Manager, SME & Growth

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the role
As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer's needs and goals and how Airwallex can support them. You will be working in an incredibly fast paced, scaling environment and providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy and working closely with Sales, Marketing and Operations Leadership.
What you will do:

• Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
• Be an advocate for your customer and their voice inside of Airwallex
• Educate our customers on how to leverage the full range of Airwallex products
• Build strong relationships with customers and with our internal teams
• Develop a deep understanding of our customers needs and growth areas through QBR's.
• Ability to understand complex technical requirements and craft solutions across multiple products
• Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
• Superior verbal and written communication skills in English is a must
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of space
• Mentor more junior members of the Account Management team and lead on strategic decision making

What you will bring

• Customer-facing account management experience in a tech/software business
• Ability to manage complex sales cycles
• +4 years of proven experience in a sales role focused on existing customers
• Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs
• Track record of managing complex accounts and crafting account plans
• Knowledge of APIs is a must
• Leadership experience
• Strong verbal and written communication skills in English required
• Demonstrated experience in delighting customers
• Natural intelligence, networking skills and problem-solving
• Start-up & Fintech experience preferred
• High education preferred (bachelor's degree or other)
• Experience with Salesforce highly regarded

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.